senior operations manager, Chicago Roastery

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $106,000.00 - $159,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Dental Insurance

Disability insurance

401(k) matching

Vision Insurance

Parental leave

Life insurance

Paid holidays

Health Insurance

Paid parental leave

Job Description

Starbucks Coffee Company is a globally recognized leader in the coffee industry, known for its commitment to quality, community, and ethical sourcing. Since its inception, Starbucks has differentiated itself by not only providing premium coffee but also by fostering a welcoming environment where customers and partners (employees) can connect and share unique coffee experiences. The Starbucks Reserve brand enhances this mission by celebrating the craft of coffee through specialty flagship locations like Starbucks Reserve Stores, Reserve Kitchens, and the immersive Roastery experiences. These destinations are crafted to provide customers with an elevated coffee journey, combining innovation, artisanal craftsmanship, and a strong sense of community.

The Senior Operations Manager role at the Chicago Starbucks Reserve Roastery is a pivotal position designed to lead a team of operations managers to deliver exceptional business results while upholding the Starbucks Reserve Experience. This full-time position is based on-site and requires flexible availability including nights, weekends, and holidays to meet the business needs effectively. The role focuses on developing operational excellence, coaching and managing teams, and driving results across multiple functional areas within the Roastery.

As the Senior Operations Manager, you will play a strategic leadership role that impacts both the immediate Roastery team and the broader Starbucks Reserve portfolio. Your responsibilities include setting operational goals, improving store performance, and elevating partner capabilities. You will cultivate a positive, inclusive culture aligned with Starbucks’ mission and values, model exceptional customer service, and foster collaboration among managers and partners. Your leadership extends to financial oversight where you will manage budgets, control costs, and analyze sales and profitability to optimize business outcomes.

In addition to operational management, this role requires expertise in partner development and team building. You will lead by coaching and mentoring managers and partners to foster a motivated and high-performing team. Encouraging innovation, best practices, and personal growth will be key elements of your leadership style. You will also ensure that all compliance, safety, and regulatory standards are met, including the responsible management of alcohol service in accordance with federal and state laws.

This role offers a unique opportunity to contribute to a world-class retail food and beverage experience by enhancing what it means to be a Starbucks Reserve partner and supporting the continued growth and success of one of Starbucks’ most distinctive and celebrated brands.

Job Requirements

5+ years of experience managing multi-unit retail, restaurant, large scale restaurant and/or hospitality organizations
Experience working across functional business units to develop effective business solutions
Experience and proven capability in financial planning, forecasting, analysis, and profit and loss responsibility
Experience and proven in effective decision-making and operational problem-solving
Ability to increase store sales and profitability through operational improvement
Ability to recruit, assess, train, develop and promote partners
Available to work flexible hours including early mornings, evenings, weekends, and holidays
21+ years of age

Job Qualifications

Experience managing multi-unit retail, restaurant, large scale restaurant and/or hospitality organizations
Experience working across functional business units to develop effective business solutions that align with company and business unit/department objectives
Proven capability in financial planning, forecasting, analysis, and profit and loss responsibility
Proven in effective decision-making and operational problem-solving to achieve business optimization
Ability to increase store sales and profitability through operational improvement
Ability to recruit, assess, train, develop and promote partners
Available to work flexible hours including early mornings, evenings, weekends, and holidays
21+ years of age
College degree or experience in a closely related field may substitute for a portion of the required experience
Leadership experience in a high volume, full service, and structured restaurant concept
Experience with lifestyle based experiential brands, hospitality, big-box and/or specialty retail, restaurants and/or fine dining preferred
Experience with building and cultivating relationships with customers, partners, local market leaders and the community

Job Duties

Set goals and pace for operations managers, develop organizational capability, and model how we work together
Manage with integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks
Drive the engagement, development, and performance of all managers on their team
Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports promotes a positive attitude, confidence in leadership, and collaborative teamwork to achieve business results
Support the implementation of company programs, procedures, methods, and practices to promote Starbucks key messages and achieve a competitive advantage
Develop strategic and operational plans for the operations managers, manage execution, and deliver results
Direct and continuously improve store operations across the total Roastery to achieve company objectives for both operational excellence and business unit results