Senior Operations Manager

Houston, TX, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $65,800.00 - $109,500.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee training

performance bonuses

Life insurance

Job Description

ABM is a leading facility management company that delivers comprehensive building services, including janitorial, parking, and maintenance, across various sectors such as commercial, aviation, education, and healthcare. With its commitment to service excellence, safety, and innovation, ABM partners with clients to provide tailored solutions that improve building environments and operational efficiency. Known for its dedication to employee development and customer satisfaction, ABM fosters a culture of continuous improvement and accountability, ensuring that each facility it manages operates at peak performance and meets the highest standards of quality.

The Senior Operations Manager at ABM plays a critical role in overseeing t... Show More

Job Requirements

4-5 years of experience in facility, operations, or project management
1-2 years of supervisory experience
Ability to travel in the DFW market, Oklahoma, Kansas, and Arkansas
Strong customer service skills
Leadership experience
Business acumen including budget oversight and cost control
Proficiency in Microsoft Office Suite
Strong verbal and written communication skills
Ability to manage multiple projects and work occasional evening/weekend hours

Job Qualifications

4-5 years of experience in facility, operations, or project management with at least 1-2 years of supervisory experience
Able to travel in the DFW market, Oklahoma, Kansas, and Arkansas
Strong customer service, leadership, and interpersonal skills
Solid business acumen including budget oversight and cost control
Proficiency in Microsoft Office Suite and other job-related technologies
Strong verbal and written communication skills
Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours
Bilingual (Spanish/English) a plus
Bachelor's degree or equivalent experience
Experience working in union environments
Familiarity with different systems required

Job Duties

Lead and support frontline employees and supervisors
foster a culture of engagement, accountability, and teamwork
Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies
Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR
Act as the primary contact for clients
build and maintain strong, professional relationships with property management teams and stakeholders
Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly
Promote additional services and identify growth opportunities to increase billable work
Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable
Ensure compliance with all ABM processes, safety standards, and quality programs
Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance
Coordinate special projects and support implementation of new processes and technologies
Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis
Identify cost-saving initiatives and support vendor/contractor management
Develop and deliver employee training programs focused on safety, operations, and customer service
Promote a strong safety culture and ensure adherence to OSHA regulations and company policies
Administer disciplinary actions in accordance with company guidelines

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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