senior operations consultation manager, Coffeehouse Excellence Product, Brand and Sustainability

Starbucks Coffee Company is a globally renowned coffeehouse chain that set out to be a different kind of company from the beginning. The company not only celebrates coffee and its rich tradition but also fosters a sense of connection among its customers, partners, and communities. Starbucks has built its reputation on exceptional leadership development, customer experience, and a culture of service to others. It operates thousands of stores worldwide and continues to innovate in the coffee retail industry, setting high standards for quality, sustainability, and brand excellence.

The Senior Operations Consultation Manager role within the Product, Brand, and Sustainability team at Starbucks is a senior-level position designed to contribute significantly to the company’s continued success by providing expert operations consultation on key product initiatives. This role is pivotal in supporting new product launches, shaping field-facing resources and training, and guiding change management plans that affect Starbucks coffeehouses globally. As a senior operations consultation manager, you will lead the planning, development, and testing of complex products, systems, and programs to ensure they deliver exceptional customer experiences that strengthen and grow the Starbucks brand.

This position requires close collaboration across various departments within Starbucks to identify operational opportunities, drive consistency, and optimize performance for the benefit of partners (employees), customers, and the broader business. The role focuses on creating effective written and design materials for field-facing tools, managing project timelines and communications, collecting and analyzing project feedback, and providing strategic retail operations insights. The successful candidate will use their deep knowledge of retail operations to influence decisions and support initiatives that improve sales, profitability, and the overall Starbucks partner and customer experience.

Starbucks values experienced leadership in retail operations and project management. The candidate should bring a practical understanding of store operations to empathize with partners and customers alike. This role demands strong communication skills, problem-solving ability, and comfort with ambiguity to develop inclusive, thoughtful solutions. Proficiency with Microsoft Office applications is essential, along with flexibility in scheduling to meet business needs. Starbucks offers a comprehensive benefits package that supports partners and their families, including medical, dental, vision, and various insurance options, paid parental leave, vacation, holidays, retirement plans, educational opportunities, and more. This role is based onsite four days a week, reflecting Starbucks’ belief in the power of collaboration. Join Starbucks and inspire with every cup!