Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $96,000.00
Work Schedule
Standard Hours
Benefits
bonus
Health Insurance
401(k) Plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Job Description
The Ritz-Carlton Atlanta is a prestigious luxury hotel located in the heart of Atlanta, Georgia. As part of Marriott International, the hotel is recognized globally for its exceptional service and dedication to creating memorable guest experiences. Known for its elegant accommodations, world-class amenities, and refined hospitality, The Ritz-Carlton Atlanta consistently sets the standard for rare and special luxury service. With a rich history of excellence, the property attracts top hospitality professionals who are passionate about delivering the highest level of guest care and satisfaction. The company fosters an inclusive culture that celebrates diverse backgrounds, talents, and experiences, empowering employees to... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- Ability to plan and execute special events
- Strong communication and leadership skills
- Ability to manage budgets and control expenses
- Proficiency in customer service and guest relations
- Capability to handle guest complaints and feedback
- Knowledge of emergency and safety protocols
- Willingness to participate in staff training and development
- Relocation assistance available
Job Qualifications
- High school diploma or GED with 3 years experience in event management, food and beverage, sales, marketing, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in related professional area
- Proven leadership and management capabilities in event operations
- Strong understanding of budgeting and profitability
- Excellent interpersonal and customer service skills
- Ability to communicate effectively and handle guest concerns
- Skilled in vendor negotiations and relationship management
- Knowledge of safety and emergency procedures
- Commitment to delivering high standards of luxury service
Job Duties
- Plan and execute meetings and special events
- Assist in the implementation of departmental strategies
- Ensure seamless turnover between sales and operations
- Research and analyze competitive products, pricing, and services
- Communicate group impacts to property operations
- Execute event management strategy aligned with business goals
- Conduct daily banquet floor walk-throughs for quality assurance
- Develop vendor relationships and negotiate service agreements
- Create upselling opportunities during event planning
- Manage controllable departmental expenses to meet budget goals
- Create atmosphere meeting or exceeding guest expectations
- Set positive example for guest relations
- Interact with guests for feedback on quality and service
- Handle guest problems and complaints effectively
- Empower employees to deliver excellent customer service
- Ensure employees understand expectations and parameters
- Strive for continuous service performance improvement
- Emphasize guest satisfaction in departmental meetings
- Communicate and enforce safety and emergency procedures
- Observe and provide feedback on employee service behaviors
- Lead staff discussions and monitor progress
- Develop and implement corrective action plans
- Attend all relevant meetings
- Review staffing levels to meet operational needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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