Senior Manager, Planning and Business Operations - Caribbean and Latin America (CALA)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial security plans
Job Description
Hilton is a globally recognized leader in the hospitality industry, committed to delivering exceptional experiences to guests worldwide. With a portfolio that spans numerous world-class brands, Hilton focuses on quality, innovation, and outstanding guest services. The company has a prominent presence across various regions, including the Caribbean and Latin America (CALA), where it manages a growing portfolio of hotels. Hilton's emphasis on operational excellence and customer satisfaction has earned it repeated accolades as one of the World's Best Workplaces by Great Place to Work and Fortune. Employees at Hilton enjoy a workplace culture that values diversity, personal growth, and continuous learning, making it a premier destination for career advancement in hospitality.
This Senior Manager, Planning and Business Operations role is based in Hilton's corporate office in Miami, FL, focusing on the Caribbean and Latin America managed hotels. This position is a vital part of the Hotel Operations team that oversees daily functions and strategic initiatives for CALA's expansive hotel portfolio. Reporting to the team lead, the Senior Manager will work closely with the Senior Vice President of Hotel Operations CALA, alongside other regional and enterprise-level stakeholders. The role demands a strategic thinker and effective project manager who can lead projects aimed at enhancing the guest experience and improving operational efficiencies. This includes managing the rollout and implementation of annual initiatives, tracking project progress, and preparing executive-level presentations and reports.
The role includes collaborating with a wide range of partners across corporate and hotel teams, ensuring seamless communication and the successful integration of property-level feedback into corporate strategies. The Senior Manager will also be responsible for developing business cases, managing priority projects, and using data analytics to inform decision-making and track performance against key metrics like customer satisfaction targets. The position requires a dynamic professional comfortable with a matrix corporate environment, able to balance multiple stakeholders and manage projects from inception to completion across a diverse geographic region.
Overall, this position offers a unique opportunity to play a strategic leadership role within Hilton’s vibrant Caribbean and Latin America region, driving initiatives that deliver exceptional hospitality experiences. The Senior Manager, Planning and Business Operations, CALA, will be pivotal in ensuring Hilton's continued growth and operational excellence in this important subregion, fostering a work environment that thrives on collaboration, innovation, and a genuine passion for hospitality.
This Senior Manager, Planning and Business Operations role is based in Hilton's corporate office in Miami, FL, focusing on the Caribbean and Latin America managed hotels. This position is a vital part of the Hotel Operations team that oversees daily functions and strategic initiatives for CALA's expansive hotel portfolio. Reporting to the team lead, the Senior Manager will work closely with the Senior Vice President of Hotel Operations CALA, alongside other regional and enterprise-level stakeholders. The role demands a strategic thinker and effective project manager who can lead projects aimed at enhancing the guest experience and improving operational efficiencies. This includes managing the rollout and implementation of annual initiatives, tracking project progress, and preparing executive-level presentations and reports.
The role includes collaborating with a wide range of partners across corporate and hotel teams, ensuring seamless communication and the successful integration of property-level feedback into corporate strategies. The Senior Manager will also be responsible for developing business cases, managing priority projects, and using data analytics to inform decision-making and track performance against key metrics like customer satisfaction targets. The position requires a dynamic professional comfortable with a matrix corporate environment, able to balance multiple stakeholders and manage projects from inception to completion across a diverse geographic region.
Overall, this position offers a unique opportunity to play a strategic leadership role within Hilton’s vibrant Caribbean and Latin America region, driving initiatives that deliver exceptional hospitality experiences. The Senior Manager, Planning and Business Operations, CALA, will be pivotal in ensuring Hilton's continued growth and operational excellence in this important subregion, fostering a work environment that thrives on collaboration, innovation, and a genuine passion for hospitality.
Job Requirements
- six years of work experience
- three years of project management experience including strategic initiative implementation and partner communication
- two years of hospitality operations experience
- bilingual fluency in English and Spanish written and spoken
- proficient in Microsoft Suite
- willing to travel up to 20 percent
Job Qualifications
- six years of work experience
- three years of project management experience including strategic initiative implementation and partner communication
- two years of hospitality operations experience
- bilingual fluency in English and Spanish written and spoken
- proficiency in Microsoft Suite
- willingness to travel up to 20 percent
- bachelor’s degree preferred
- on-property hotel experience preferred
- experience navigating a corporate matrix environment preferred
Job Duties
- support strategy project management and implementation of initiatives aligned with regional and enterprise goals
- track progress towards goals and provide regular status updates to senior leadership
- prepare materials and presentations for operations leadership meetings and follow up on action items
- be a trusted advisor and strategic partner to senior leadership
- collaborate with teams to implement initiatives share best practices and ensure property-level feedback is integrated
- develop clear strategies recommendations and business cases to support initiatives
- project manage priority projects and provide data-driven updates to leaders
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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