Senior Manager Hospitality Services

St. Jude Children's Research Hospital, located in Memphis, TN, is a world-renowned institution dedicated to advancing cures and means of prevention for pediatric catastrophic diseases through research and treatment. As a non-profit organization, St. Jude has revolutionized pediatric healthcare by treating thousands of children with cancer and other life-threatening diseases, ensuring that families never receive a bill for treatment, travel, housing, or food. This commitment not only reflects St. Jude's mission of saving children but also defines a compassionate, patient-centered work environment fostering excellence and innovation.

The Senior Manager of Hospitality Services is a critical leadership role within the Food Services department, part of the Facilities Services category. This full-time position requires the management of assigned food services staff while ensuring strict compliance with regulatory standards such as those set forth by The DNV, Health Department, Commission Medicare Services, Occupational Safety and Health Agency, and others. The Senior Manager supports the Director by managing departmental operational and financial functions, including quality assurance programs and food service management systems. This role also assists in budget preparation and maintaining the department's financial health, along with providing administrative and supervisory oversight. The position operates weekdays from 8 a.m. to 4:30 p.m., offering a standard 40-hour workweek.

The successful candidate will lead and oversee the operational management and resources within their team(s), ensuring efficient execution of services aligned with the hospital’s mission. Responsibilities also include identifying opportunities to innovate business processes, driving continuous improvement, overseeing training initiatives, managing direct reports through goal setting and performance review, and collaborating with cross-functional leadership to resolve issues and support institutional objectives.

Candidates for this role must bring at least eight years of progressive food service experience coupled with leadership capabilities managing small to mid-size teams. Proven experience leading complex food service projects from conception through execution, including resource planning, budget management, and stakeholder engagement, is essential. Certification requirements include obtaining ServSafe Food Protection Manager certification within six months and ServSafe Food Handler Training certification within 30 days of hire, ensuring the highest standards of food safety are met.

The ideal Senior Manager of Hospitality Services will have strong critical thinking skills with the ability to analyze and resolve complex issues systematically. Effective communication and presentation skills tailored to senior management and large audiences, along with the capacity to influence and energize teams, are crucial. The candidate will develop strategic, metrics-driven plans that align with St. Jude's long-term goals and foster a culture focused on customer centricity and employee engagement. Physical demands of the role require the ability to stand, walk, lift up to 25 pounds, and work in sometimes stressful environments, all while maintaining compliance with relevant safety and health regulations.

As part of St. Jude Children’s Research Hospital, the Senior Manager of Hospitality Services benefits from a robust compensation package, with a salary range estimated between $78,000 and $139,360 per year, reflecting experience, skill, and organizational needs. The hospital’s commitment to equal opportunity employment ensures a diverse, inclusive, and supportive workplace. This position offers the chance to be a key player in a mission-driven organization where the work makes a direct impact on children's lives and families worldwide.