Senior Manager – Hospitality Applications

Our client is a leading hospitality company located in Las Vegas, NV, specializing in providing top-tier hotel and casino resort experiences. Known for their commitment to excellence and innovative approach to hospitality technology, they seek a dedicated Senior Manager for Hospitality Applications to lead their application support team. This full-time position offers a chance to join a dynamic environment where technology plays a crucial role in enhancing guest experiences and operational efficiency. The role focuses on managing and supporting critical hospitality technology platforms that underpin daily hotel operations, ensuring seamless service delivery across multiple systems. The company fosters a culture of continuous improvement and values leaders who are hands-on, technically skilled, and adept at team development and stakeholder collaboration.

The Senior Manager – Hospitality Applications will act as both a technical leader and people manager. This position is ideal for a seasoned professional who enjoys mentoring teams and handling complex technical issues, while also being directly involved in the support and enhancement of hospitality application environments. This role goes beyond traditional management responsibilities by requiring an individual who can engage in incident resolution, oversee production support, and drive application stability. The successful candidate will lead a team focused on managing the operational support of hospitality systems including LMS (Hospitality Management Systems), InfoGenesis POS, VisionLine, and BarTech Minibar Systems, which are integral to casino resort operations.

Responsibilities extend to managing escalations, ensuring timely incident resolution, driving system upgrades, and collaborating closely with business stakeholders and IT partners to support operational requirements. Familiarity with IBM iSeries / AS400 environments and ServiceNow or similar IT Service Management platforms is essential, as these technologies are central to the operational infrastructure. The position requires strong communication skills and the ability to manage relationships with both internal teams and external vendors, ensuring that application support services align with business objectives.

In summary, this Senior Manager position offers a blend of technical leadership, team mentoring, and operational management within a flourishing hospitality technology environment. It is a valuable opportunity for candidates who thrive in a fast-paced setting and want to influence the technological backbone that supports hotel and resort operations.