Senior Manager, Guest Experience & Event Services

This opportunity is presented by a distinguished hospitality company renowned for delivering exceptional event experiences ranging from intimate casual gatherings to lavish, high-end weddings. As a leader in the catering and events sector, the company prides itself on creating memorable, seamless service interactions that reflect the unique vision of each client. Their reputation is built not only on culinary excellence but also on meticulous front-of-house service designed to enhance every guest's experience. Dedicated to operational excellence and client satisfaction, the company operates with a dynamic team that is committed to upholding the highest standards of professionalism, quality, and consistency across all events.

The role of Senior Manager, Front-of-House (FOH) Service, is central to the company's mission of providing unparalleled event execution and guest experience management. This leadership position carries the primary responsibility of overseeing and directing all FOH service aspects post-sale, ensuring that every detail from service design to on-site leadership is meticulously managed. As the face of the service team during events, the Senior Manager acts as the main liaison for clients following the sales transition, ensuring smooth communication and translating client expectations into well-orchestrated service plans. This involves not only crafting service flow models and establishing guest interaction protocols but also standardizing uniforms, tools, and presentation materials to maintain brand identity and service uniformity.

Working closely with culinary leadership, the Senior Manager ensures that all FOH service elements align with the culinary team's standards, promoting consistency in service delivery and visual presentation. Beyond high-level planning, this role involves direct leadership of FOH managers, servers, bartenders, and supporting staff, prioritizing teamwork and adherence to company service benchmarks. This leadership extends to on-site event execution where the Senior Manager resolves operational challenges, guarantees timeline compliance, and sustains superior guest satisfaction throughout various event scenarios.

The position demands a strategic approach to team development through the design and implementation of FOH training programs. The Senior Manager fosters a culture of accountability, precision, and pride within the service team, developing future leaders to build a resilient and skilled workforce. Collaboration is a key aspect, requiring continuous coordination with culinary, logistics, and operational departments to ensure safety compliance, adherence to venue policies, and successful event execution. Participation in post-event debriefs supports a continuous improvement process, essential for elevating service standards and operational effectiveness.

Ideal candidates are those with a proven track record of at least five years in catering, event management, or hospitality leadership, demonstrating strong organizational, communication, and client interaction skills. Flexibility in working hours and the ability to travel are necessary due to the nature of the event-based schedule. Physical capability to handle lifting duties related to event logistics is also required. Certifications in ServSafe, alcohol service (such as TABC), and a valid driver's license are preferred, reinforcing the company's commitment to safety and regulatory adherence.

This role offers a distinctive opportunity to lead and shape front-of-house service within a high-caliber hospitality environment, where dedication to service excellence and client satisfaction is paramount. Prospective Senior Managers will find a rewarding career path that combines leadership, creativity, and operational mastery in a fast-paced, prestigious event management setting.