Senior Manager Global Travel Operations

Deloitte Global serves as the strategic backbone of the Deloitte network, connecting professionals across various disciplines and countries to lead and execute global initiatives. As a multinational professional services firm, Deloitte operates in more than 150 countries, providing audit, consulting, tax, risk advisory, financial advisory, and related services to clients spanning numerous industries. Known for its commitment to innovation, collaboration, and excellence, Deloitte Global plays a vital role in driving cohesion and delivering impactful programs that support its workforce and clients worldwide.

Among its shared services is Global CoRe, a division dedicated to delivering essential support functions such as Knowledge Services, Creative Services, Contact Center operations, Procurement, and the Strategic Insights Center. These services are designed to enhance operational efficiency, reduce risk, and improve service delivery across the organization. As part of this robust framework, the Senior Manager of Global Travel Operations is a pivotal leadership role responsible for overseeing Deloitte U.S. travel agency operations and ensuring seamless travel experiences for employees.

This Senior Manager position involves managing agent teams, technology platforms, and service delivery processes that encompass the full spectrum of corporate travel needs including air, hotel, ground transportation, and discount programs. The role demands continuous assessment and implementation of process improvements and technological enhancements, fostering collaboration with internal stakeholders and external suppliers to optimize travel management operations. The Senior Manager is tasked with enhancing the end-user experience, particularly through improvements to online booking tools and diligent monitoring of service quality via regular agent performance feedback.

Additionally, this role is responsible for managing key performance indicators (KPIs), service level agreements (SLAs), and partnership with the Security Team to address duty-of-care concerns. Financial responsibilities include overseeing the reconciliation of monthly travel agency invoices and managing detailed reporting activities. Leadership duties include the management of direct reports and fostering a collaborative and high-performing team environment.

The ideal candidate possesses substantial industry knowledge in travel procurement and negotiation, expertise with Global Distribution Systems (GDS) such as Amadeus and Sabre, and proficiency in analytical tools including Microsoft Excel and PowerPoint. Strong customer service management skills are essential, with a proven track record in issue resolution and escalation management. Experience in managing large, complex travel programs and navigating cross-functional collaboration within a matrix organization is highly valued.

Deloitte Global prides itself on a culture that promotes individuality, inclusion, and professional development. Employees are encouraged to bring their unique perspectives and talents, supported by a flexible and supportive work environment focused on well-being and career growth. Professional development opportunities abound, from formal learning programs to mentorship and leadership training, making Deloitte Global an inviting and rewarding place to advance one’s career.