Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.44 - $36.06
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Relocation assistance
bonus eligibility
Job Description
Gaylord Palms Resort & Convention Center is a premier resort and convention destination located in Kissimmee, Florida. Renowned for its expansive meeting spaces, luxurious accommodations, and exceptional guest services, Gaylord Palms provides a unique blend of Southern hospitality and modern amenities. This resort is part of the renowned Gaylord Hotels portfolio owned and operated by Marriott International, a global leader in the hospitality industry. Marriott International is committed to delivering innovative and thoughtful experiences to guests worldwide while fostering a diverse and inclusive workforce.
The resort is dedicated to creating an extraordinary environment where meetings, events, and social gatherings come to life, supported by a team of passionate professionals who uphold a culture of excellence and collaboration. With an emphasis on creativity, entrepreneurship, and big-hearted service, Gaylord Palms offers an enriching workplace where associates, known as STARs, have access to comprehensive career growth opportunities, competitive compensation, and an inclusive atmosphere that values unique backgrounds and talents.
This position is a full-time management role located at Gaylord Palms Resort & Convention Center in Kissimmee, Florida. The hourly pay range for this role is $26.44 to $36.06, with eligibility for bonuses and relocation assistance available. The role focuses on assisting with leadership duties in the Event Services team, ensuring that all meeting and event spaces are set up properly and meet established standards and client requirements. The successful candidate will play a vital role in motivating and directing the team, managing financial and administrative responsibilities, and safeguarding assets.
Key responsibilities include leading shift operations, coordinating with various departments such as Banquets, Event Planning, and Event Technology to deliver seamless event execution. The role also emphasizes maintaining cleanliness and sanitation standards, projecting inventory needs, and ensuring routine maintenance to uphold high-quality meeting facilities. Customer service is paramount, with the candidate expected to empower employees to provide excellent service, strive for continuous improvement, and maintain positive guest relations.
In addition, this management role involves human resources activities such as scheduling staff shifts to meet business demands, conducting performance appraisals, fostering collaborative team environments, and enforcing company policies consistently and fairly. Communication is critical, with expectations clearly conveyed and feedback provided to support associate development. The role requires someone who can effectively problem-solve and suggest alternatives when necessary to ensure that all event services exceed customer expectations.
Gaylord Palms Resort & Convention Center and Marriott International are dedicated to equal opportunity employment and fostering a diverse workforce. This position offers a unique opportunity to be part of a leading hospitality organization that values and celebrates the diverse backgrounds and perspectives of its associates while providing a supportive environment for personal and professional growth.
The resort is dedicated to creating an extraordinary environment where meetings, events, and social gatherings come to life, supported by a team of passionate professionals who uphold a culture of excellence and collaboration. With an emphasis on creativity, entrepreneurship, and big-hearted service, Gaylord Palms offers an enriching workplace where associates, known as STARs, have access to comprehensive career growth opportunities, competitive compensation, and an inclusive atmosphere that values unique backgrounds and talents.
This position is a full-time management role located at Gaylord Palms Resort & Convention Center in Kissimmee, Florida. The hourly pay range for this role is $26.44 to $36.06, with eligibility for bonuses and relocation assistance available. The role focuses on assisting with leadership duties in the Event Services team, ensuring that all meeting and event spaces are set up properly and meet established standards and client requirements. The successful candidate will play a vital role in motivating and directing the team, managing financial and administrative responsibilities, and safeguarding assets.
Key responsibilities include leading shift operations, coordinating with various departments such as Banquets, Event Planning, and Event Technology to deliver seamless event execution. The role also emphasizes maintaining cleanliness and sanitation standards, projecting inventory needs, and ensuring routine maintenance to uphold high-quality meeting facilities. Customer service is paramount, with the candidate expected to empower employees to provide excellent service, strive for continuous improvement, and maintain positive guest relations.
In addition, this management role involves human resources activities such as scheduling staff shifts to meet business demands, conducting performance appraisals, fostering collaborative team environments, and enforcing company policies consistently and fairly. Communication is critical, with expectations clearly conveyed and feedback provided to support associate development. The role requires someone who can effectively problem-solve and suggest alternatives when necessary to ensure that all event services exceed customer expectations.
Gaylord Palms Resort & Convention Center and Marriott International are dedicated to equal opportunity employment and fostering a diverse workforce. This position offers a unique opportunity to be part of a leading hospitality organization that values and celebrates the diverse backgrounds and perspectives of its associates while providing a supportive environment for personal and professional growth.
Job Requirements
- High school diploma or GED
- Minimum of three years experience in event management, food and beverage, or a related professional area
- Ability to work full-time at the Gaylord Palms Resort & Convention Center location
- Strong leadership and organizational skills
- Effective communication skills
- Ability to attend and participate in meetings as required
- Capability to conduct performance appraisals and provide feedback
- Willingness to enforce company policies consistently
- Problem-solving abilities and flexibility in event arrangement
- Commitment to providing exceptional customer service
- Availability to assist in shifts and lead teams
- Ability to handle administrative responsibilities including asset protection
Job Qualifications
- High school diploma or GED
- Three years of experience in event management, food and beverage, or related professional area
- Strong leadership and team motivation skills
- Excellent communication and interpersonal abilities
- Knowledge of event service standards and compliance
- Ability to conduct performance appraisals and provide constructive feedback
- Proficiency in scheduling and coordinating staff
- Customer service orientation with problem-solving capabilities
- Experience in maintaining cleanliness and sanitation standards
- Familiarity with inventory projection and supply management
- Understanding of company policies and disciplinary processes
- Ability to work collaboratively within multidisciplinary teams
- Commitment to diversity and inclusion principles
Job Duties
- Attend pre-event meetings to understand group needs
- Assist in establishing consistent standards for meeting room sets and VIP meeting room sets
- Conduct function room inspections prior to each event to ensure proper setup
- Maintain cleanliness and sanitation standards in all event operation areas
- Act as a liaison between Banquets, Event Planning, Event Technology teams and group contacts
- Project supply needs for the department
- Coordinate routine maintenance to ensure a quality meeting facility
- Solve problems or suggest alternatives to previous arrangements
- Attend and participate in all pertinent meetings
- Assist in leading shifts and actively participate in event servicing
- Ensure function rooms are set according to event documentation and customer requirements
- Empower associates to provide excellent customer service
- Manage activities to maximize customer satisfaction
- Set a positive example for guest relations
- Strive to improve service performance
- Make presence known to customers at all times
- Emphasize guest satisfaction during departmental meetings
- Schedule associates to ensure shift coverage and meet business demands
- Establish and maintain collaborative relationships within the team
- Conduct associate performance appraisals and provide feedback
- Solicit associate feedback and address concerns
- Observe service behaviors and provide feedback
- Communicate performance expectations clearly
- Apply property policies fairly and consistently
- Support disciplinary procedures and documentation
- Bring issues to supervisor or Human Resources as necessary
- Ensure associates understand expectations
- Delegate tasks to ensure room sets meet standards and are on time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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