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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.44 - $36.06
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Relocation assistance
bonus eligibility
Job Description
Gaylord Palms Resort & Convention Center is a premier resort and convention destination located in Kissimmee, Florida. Renowned for its expansive meeting spaces, luxurious accommodations, and exceptional guest services, Gaylord Palms provides a unique blend of Southern hospitality and modern amenities. This resort is part of the renowned Gaylord Hotels portfolio owned and operated by Marriott International, a global leader in the hospitality industry. Marriott International is committed to delivering innovative and thoughtful experiences to guests worldwide while fostering a diverse and inclusive workforce.
The resort is dedicated to creating an extraordinary environment where meetings, events, and social ga... Show More
The resort is dedicated to creating an extraordinary environment where meetings, events, and social ga... Show More
Job Requirements
- High school diploma or GED
- Minimum of three years experience in event management, food and beverage, or a related professional area
- Ability to work full-time at the Gaylord Palms Resort & Convention Center location
- Strong leadership and organizational skills
- Effective communication skills
- Ability to attend and participate in meetings as required
- Capability to conduct performance appraisals and provide feedback
- Willingness to enforce company policies consistently
- Problem-solving abilities and flexibility in event arrangement
- Commitment to providing exceptional customer service
- Availability to assist in shifts and lead teams
- Ability to handle administrative responsibilities including asset protection
Job Qualifications
- High school diploma or GED
- Three years of experience in event management, food and beverage, or related professional area
- Strong leadership and team motivation skills
- Excellent communication and interpersonal abilities
- Knowledge of event service standards and compliance
- Ability to conduct performance appraisals and provide constructive feedback
- Proficiency in scheduling and coordinating staff
- Customer service orientation with problem-solving capabilities
- Experience in maintaining cleanliness and sanitation standards
- Familiarity with inventory projection and supply management
- Understanding of company policies and disciplinary processes
- Ability to work collaboratively within multidisciplinary teams
- Commitment to diversity and inclusion principles
Job Duties
- Attend pre-event meetings to understand group needs
- Assist in establishing consistent standards for meeting room sets and VIP meeting room sets
- Conduct function room inspections prior to each event to ensure proper setup
- Maintain cleanliness and sanitation standards in all event operation areas
- Act as a liaison between Banquets, Event Planning, Event Technology teams and group contacts
- Project supply needs for the department
- Coordinate routine maintenance to ensure a quality meeting facility
- Solve problems or suggest alternatives to previous arrangements
- Attend and participate in all pertinent meetings
- Assist in leading shifts and actively participate in event servicing
- Ensure function rooms are set according to event documentation and customer requirements
- Empower associates to provide excellent customer service
- Manage activities to maximize customer satisfaction
- Set a positive example for guest relations
- Strive to improve service performance
- Make presence known to customers at all times
- Emphasize guest satisfaction during departmental meetings
- Schedule associates to ensure shift coverage and meet business demands
- Establish and maintain collaborative relationships within the team
- Conduct associate performance appraisals and provide feedback
- Solicit associate feedback and address concerns
- Observe service behaviors and provide feedback
- Communicate performance expectations clearly
- Apply property policies fairly and consistently
- Support disciplinary procedures and documentation
- Bring issues to supervisor or Human Resources as necessary
- Ensure associates understand expectations
- Delegate tasks to ensure room sets meet standards and are on time
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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