SENIOR MANAGER, COLLEAGUE EXPERIENCE COMMUNICATIONS

Hyatt is a global hospitality leader with a rich heritage dating back to 1957, renowned for its commitment to creating a culture of care where colleagues are valued and hospitality excellence is a priority. With a vast portfolio of hotels, brands, and business lines across the world, Hyatt stands out as one of the best and fastest-growing hospitality brands. The company thrives on transformative growth and innovative practices, providing exciting career advancement and growth opportunities for its colleagues. Hyatt’s purpose-driven culture fosters a strong sense of belonging, turning trips into memorable journeys, encounters into experiences, and jobs into meaningful careers. This approach has garnered acclaim, including a prestigious position on Fortune’s 100 Best Companies to Work For® list for ten consecutive years, illustrating Hyatt’s dedication to inclusivity, empathy, and respect within its workforce.

The role of Senior Manager, Colleague Experience Communications, based within Hyatt’s Global Internal Communications team, is critical to the organization’s ongoing evolution. This position requires partnership with key departments such as Human Resources, Learning & Development, Digital, and AI governance leaders, ensuring that change initiatives, like agile working methodologies and responsible AI adoption, are effectively communicated and embraced by colleagues worldwide. The successful candidate will lead a small team responsible for designing and executing communication strategies that support enterprise transformation and foster organizational clarity. This role demands a strategic thinker with a knack for storytelling and simplification, who can translate complex transformation efforts into clear, actionable guidance helping Hyatt’s global workforce understand and adapt to change.

The Senior Manager will play a pivotal role in maintaining communication consistency and alignment across regions and brands, while also enabling local relevance to ensure messages resonate with diverse audiences. This role involves sequencing initiatives to prevent message overload and supplying leaders with narratives and resources to steer their teams confidently through change. Measurement of success will extend beyond traditional communication metrics to assess colleague understanding and adoption outcomes, enabling ongoing enhancement through feedback and data insights. With an attractive salary range of $120,000 to $150,000, along with eligibility for various incentive awards including bonuses, this full-time role offers an excellent opportunity for seasoned professionals eager to make a tangible impact at a globally recognized hospitality brand. Hyatt welcomes applicants who may not meet every qualification but are passionate about contributing to this transformative journey and culture of care.