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SENIOR MANAGER, COLLEAGUE EXPERIENCE COMMUNICATIONS

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $120,000.00 - $150,000.00
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Work Schedule

Flexible
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Benefits

Annual allotment of free hotel stays
Flexible work schedule
Wellbeing initiatives
Family assistance policy
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401K with company match

Job Description

Hyatt is a global hospitality leader with a rich heritage dating back to 1957, renowned for its commitment to creating a culture of care where colleagues are valued and hospitality excellence is a priority. With a vast portfolio of hotels, brands, and business lines across the world, Hyatt stands out as one of the best and fastest-growing hospitality brands. The company thrives on transformative growth and innovative practices, providing exciting career advancement and growth opportunities for its colleagues. Hyatt’s purpose-driven culture fosters a strong sense of belonging, turning trips into memorable journeys, encounters into experiences, and jobs into meaningful careers.... Show More

Job Requirements

  • bachelor's degree in communications, journalism, marketing, human resources, or related field
  • 8-10 years of experience in internal communications, colleague experience, change enablement, or related roles
  • proficient in Microsoft Office Suite
  • experience using intranet and colleague engagement platforms
  • ability to work in fast-paced environment with multiple internal clients, meeting deadlines, and accommodating urgent projects
  • excellent networking and relationship-building skills
  • ability to act with confidence while dealing with various levels and functions
  • ability to travel globally as required (approximately 10-25%)
  • strong leadership, storytelling, and simplification skills
  • familiarity with agile ways of working and comfort supporting adoption of new tools and technologies, including AI

Job Qualifications

  • 8-10 years of experience in internal communications, colleague experience, change enablement, or related roles
  • strong experience translating complex initiatives into clear, practical guidance for colleagues through creative communication
  • familiarity with agile ways of working and comfort supporting adoption of new tools and technologies, including AI
  • proven ability to partner with and influence across functions
  • strong leadership, storytelling, and simplification skills
  • bachelor's degree in Communications, Journalism, Marketing, Human Resources, or related field
  • proficient in Microsoft Office Suite
  • experience using intranet and colleague engagement platforms to understand reach, engagement, and trends
  • basic design, video, or visual storytelling skills preferred

Job Duties

  • design and execute communication strategies that support enterprise transformation, including agile ways of working, responsible AI adoption, and evolving HR practices and systems
  • translate enterprise priorities into clear expectations and practical guidance that help colleagues understand what is changing, why it matters, and how their work is impacted
  • partner with HR, Digital, and senior enterprise leaders to operationalize change through aligned messaging, tools, and experiences
  • sequence and prioritize initiatives to ensure colleagues are not overwhelmed and messaging remains focused and cohesive
  • equip leaders with clear narratives and communication resources that enable them to guide their teams through change
  • develop stories, playbooks, and adoption frameworks that reinforce enterprise priorities and strengthen organizational clarity
  • define and measure success based on colleague understanding and adoption outcomes, not solely communication reach
  • use feedback and data insights to continuously refine strategies and improve the colleague experience
  • lead and develop a team responsible for operationalizing communications across channels and initiatives

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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