Senior Lead Bartender

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $8.50 - $16.25

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Professional development opportunities

Job Description

Our establishment is a vibrant and dynamic bar and restaurant dedicated to delivering exceptional dining and beverage experiences to our valued customers. As a popular destination for both locals and visitors, we pride ourselves on maintaining high standards of product quality, customer service, and operational excellence. We emphasize creating a welcoming atmosphere where guests feel valued and employees are supported to thrive in their roles. Our company culture fosters teamwork, professional growth, and a commitment to excellence, which has positioned us as a leader in the hospitality industry.

We are currently seeking a Senior Lead Bartender to join our passionate team. This pivotal leadership role involves training, coaching, and developing bartending staff and team leaders to achieve outstanding service quality and operational efficiency during each shift. The Senior Lead Bartender is responsible for ensuring adherence to standard operating procedures while driving sales growth, controlling costs, and enhancing the overall customer experience. This position requires exceptional communication skills, leadership capabilities, and a hands-on approach to managing the fast-paced environment of our bar and restaurant. If you have a proven track record of exceptional customer service, the ability to lead and inspire a team, and a commitment to maintaining high standards of quality and safety, this role offers an exciting opportunity to contribute to our continued success and grow your career in the hospitality sector. Employment is full-time and requires the flexibility to work various shifts including weekends and closing hours.

Job Requirements

Must be at least 18 years of age
minimum 1 year of customer service experience
must have the ability and stamina to work a minimum of 30 hours a week
ability to stand and walk for 4 to 8 hours per day
must be able to lift and carry up to 25 lbs
will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
must be able to work in both warm and cool environments, indoors and outdoors
must be able to tolerate higher levels of noise from music and customer traffic
work environment includes exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors

Job Qualifications

Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
excellent communication skills to connect effectively with customers and co-workers
possess the ethics and positive attitude that support our values and culture
ability to manage a fast-paced, high-volume, clean, customer-focused store
ability to use a PC
ability to understand financial reports
strong time-management skills
ability to multi-task, prioritize, and organize
excellent leadership and organizational skills with attention to detail
proven track record of exceptional customer service

Job Duties

Train, coach, and develop crew members and team leaders
delegate tasks to team and provide follow-up
hold team accountable for their performance
provide coaching and counseling as needed
provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
contribute to the hiring of crew members
ensure team provides fast, friendly, and accurate service
contribute to crew members and team leaders performance reviews
effectively handle customer issues
continuously improve mystery shopper scores
measure customer satisfaction and execute plan to improve both satisfaction and loyalty
ensure product quality, restaurant cleanliness, maintenance and security standards are met
assist with increasing comparable sales and deliver budgeted sales each period
control cost of goods, variances and inventories within the restaurant
staff and schedule appropriately to control labor costs
ensure proper cash handling and deposit procedures are followed
ensure appropriate inventory and ordering systems are in place