Job Overview
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
The hiring company is a reputable establishment within the hospitality and service industry, specializing in providing exceptional beverage and customer service experiences. This organization prides itself on maintaining high standards in product quality, customer satisfaction, and operational excellence. With a team-oriented culture that emphasizes training, coaching, and leadership development, the company aims to foster an environment where employees can thrive while delivering top-notch service to guests.
The Senior Lead Bartender role is pivotal in driving the company's mission to provide outstanding product quality and customer service on each shift. This position involves leading and developing team members to achieve set goals, managing sales growth, and controlling costs. The Senior Lead Bartender must follow established standard operating procedures, ensuring compliance with policies and safeguarding a safe, clean, and welcoming environment for both customers and staff.
The responsibilities of the Senior Lead Bartender include training, coaching, and developing crew members and team leaders to elevate their performance. Providing direction through delegated tasks and following up ensures operational efficiency and accountability within the team. The role requires monitoring individual and group performance, delivering consistent communication during team meetings, and recognizing positive contributions. Additionally, the Senior Lead Bartender enforces compliance with personnel policies, labor laws, and security and safety protocols.
A crucial aspect of the role is contributing to the hiring process to build a strong team capable of fast, friendly, and accurate service delivery. Performance reviews for crew members and leaders fall under this position's scope to reinforce high standards and continued development. Customer satisfaction is paramount; candidates are expected to resolve customer issues effectively and implement strategies to improve mystery shopper scores and overall customer loyalty.
Maintaining the quality of products, cleanliness, maintenance, and security of the premises is fundamental. The Senior Lead Bartender collaborates on driving comparable sales increases and achieving budgeted sales targets. They are responsible for managing costs related to goods, variances, inventories, and labor. Effective scheduling and staffing to control labor costs, adherence to cash handling and deposit protocols, and oversight of inventory and ordering systems are all vital components of the job.
In this leadership role, the Senior Lead Bartender must demonstrate strong communication skills, a positive attitude supportive of the company's values, and the ability to manage a fast-paced, high-volume environment. The position requires proficiency in using computers, understanding financial reports, and exceptional organizational and time-management skills. Candidates must be at least 18 years old with a minimum of one year of customer service experience. Physical stamina to work up to 30 hours per week, including being on their feet for extended periods and the physical ability to lift up to 25 lbs, is necessary.
The work environment entails exposure to various elements such as food, liquor, cleaning products, and equipment. The role may involve working in both warm and cool conditions, indoors and outdoors, with background noise from music and customer activity. Overall, this position offers an exciting opportunity for individuals with leadership qualities, a passion for customer service, and the drive to ensure operational excellence in a dynamic hospitality setting.
The Senior Lead Bartender role is pivotal in driving the company's mission to provide outstanding product quality and customer service on each shift. This position involves leading and developing team members to achieve set goals, managing sales growth, and controlling costs. The Senior Lead Bartender must follow established standard operating procedures, ensuring compliance with policies and safeguarding a safe, clean, and welcoming environment for both customers and staff.
The responsibilities of the Senior Lead Bartender include training, coaching, and developing crew members and team leaders to elevate their performance. Providing direction through delegated tasks and following up ensures operational efficiency and accountability within the team. The role requires monitoring individual and group performance, delivering consistent communication during team meetings, and recognizing positive contributions. Additionally, the Senior Lead Bartender enforces compliance with personnel policies, labor laws, and security and safety protocols.
A crucial aspect of the role is contributing to the hiring process to build a strong team capable of fast, friendly, and accurate service delivery. Performance reviews for crew members and leaders fall under this position's scope to reinforce high standards and continued development. Customer satisfaction is paramount; candidates are expected to resolve customer issues effectively and implement strategies to improve mystery shopper scores and overall customer loyalty.
Maintaining the quality of products, cleanliness, maintenance, and security of the premises is fundamental. The Senior Lead Bartender collaborates on driving comparable sales increases and achieving budgeted sales targets. They are responsible for managing costs related to goods, variances, inventories, and labor. Effective scheduling and staffing to control labor costs, adherence to cash handling and deposit protocols, and oversight of inventory and ordering systems are all vital components of the job.
In this leadership role, the Senior Lead Bartender must demonstrate strong communication skills, a positive attitude supportive of the company's values, and the ability to manage a fast-paced, high-volume environment. The position requires proficiency in using computers, understanding financial reports, and exceptional organizational and time-management skills. Candidates must be at least 18 years old with a minimum of one year of customer service experience. Physical stamina to work up to 30 hours per week, including being on their feet for extended periods and the physical ability to lift up to 25 lbs, is necessary.
The work environment entails exposure to various elements such as food, liquor, cleaning products, and equipment. The role may involve working in both warm and cool conditions, indoors and outdoors, with background noise from music and customer activity. Overall, this position offers an exciting opportunity for individuals with leadership qualities, a passion for customer service, and the drive to ensure operational excellence in a dynamic hospitality setting.
Job Requirements
- Must be at least 18 years of age
- minimum 1 year of customer service experience
- must have the ability/stamina to work a minimum of 30 hours a week
- ability to stand/walk for 4-8 hours per day
- must be able to lift and carry up to 25 lbs
- must be able to work in both warm and cool environments, indoors and outdoors
- must be able to tolerate higher levels of noise from music and customer traffic
Job Qualifications
- Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
- excellent communication skills to connect effectively with customers and co-workers
- possess the ethics and positive attitude that support our values and culture
- ability to manage a fast-paced, high-volume, clean, customer-focused store
- ability to use a PC
- ability to understand financial reports
- strong time-management skills
- ability to multi-task, prioritize, and organize
- excellent leadership and organizational skills with attention to detail
- proven track record of exceptional customer service
Job Duties
- Train, coach, and develop crew members and team leaders
- delegate tasks to team and provide follow-up
- hold team accountable for their performance
- provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
- educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
- contribute to the hiring of crew members
- ensure team provides fast, friendly, and accurate service
- contribute to crew members and team leaders performance reviews
- effectively handle customer issues
- continuously improve mystery shopper scores
- measure customer satisfaction and execute plan to improve both satisfaction and loyalty
- ensure product quality, restaurant cleanliness, maintenance and security standards are met
- assist with increasing comparable sales and deliver budgeted sales each period
- control cost of goods, variances and inventories within the restaurant
- staff and schedule appropriately to control labor costs
- ensure proper cash handling and deposit procedures are followed
- ensure appropriate inventory and ordering systems are in place
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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