Senior Housekeeping Manager

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. As a company deeply rooted in service and united by a clear mission, Aramark strives to make a positive impact for their employees, partners, communities, and the environment. The organization places a strong emphasis on equal employment opportunity and fosters a diverse and inclusive workplace where employees are free to contribute fully without fear of discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military or veteran status, or any other legally protected characteristic.

Aramark operates within the hospitality industry, focusing on delivering exceptional service and facility management. Working at Aramark means joining a dedicated team committed to developing talents, fueling passions, and empowering career growth. Whether employees are seeking new challenges, a sense of belonging, or a positive work environment, the company supports their full potential and professional advancement.

The role of Senior Housekeeping Manager at Aramark is critical in maintaining the standards of cleanliness and appearance within overnight stay locations. This position involves supervising the housekeeping team including room attendants, housemen, and laundry personnel. The Senior Housekeeping Manager is responsible for ensuring the team adheres strictly to established cleanliness protocols and quality standards, which directly impacts guest satisfaction and the hotel’s overall reputation. This leadership role includes assigning duties, managing employee schedules, and overseeing the use of equipment and supplies necessary for housekeeping operations.

Essentially, the Senior Housekeeping Manager acts as a pivotal figure who combines hands-on management with strategic oversight. They conduct regular inspections of guest rooms, public areas, and back-of-house spaces to verify compliance with cleanliness and maintenance standards. They address and resolve guest concerns related to housekeeping promptly, working closely with other hotel departments such as front desk and maintenance to ensure seamless guest experiences.

In addition to supervising the team and monitoring quality, this role handles inventory management by overseeing housekeeping supplies and ensuring adequate stock levels are maintained. Safety compliance is another major aspect of the job, requiring the Senior Housekeeping Manager to enforce health and safety policies, support sanitation standards, and promptly report hazards or maintenance issues. Administrative tasks such as preparing work schedules, tracking labor costs, and maintaining payroll records also fall under this job’s responsibilities.

This position requires a professional with strong leadership qualities, excellent organizational skills, and the capability to work efficiently in a fast-paced environment. The ideal candidate will have a minimum of 2-3 years of experience in a supervisory housekeeping role, preferably in a hotel with 200 or more guest rooms. Additional qualifications such as a high school diploma, hospitality management education, and bilingual abilities are advantageous. Physical demands include the ability to perform tasks like lifting up to 25 pounds and standing or walking for extended periods. Flexible availability including weekends, holidays, and evening shifts is expected. Working at Aramark offers an opportunity to be part of a dynamic company dedicated to service excellence and the professional growth of its team members.