Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional Development
Job Description
MGM Resorts International is a global entertainment and hospitality company known for its world-class resorts, casinos, and entertainment offerings. Based in Las Vegas, Nevada, MGM Resorts owns and operates a collection of properties around the world, delivering diverse and immersive experiences to millions of guests each year. The company is recognized for its innovation in providing premium accommodations, dining, retail, and entertainment options. MGM Resorts prides itself on creating vibrant environments where guests can experience excitement, luxury, and exceptional service.
At MGM Resorts, the culture is centered on teamwork, diversity, and inclusion, making it a dynamic place to work for individuals passionate about hospitality and entertainment. The company continuously invests in its employees by offering comprehensive training, professional development, and wellness programs. With a reputation for excellence in guest service, MGM Resorts commits to maintaining high standards across all its operations.
The Senior Hotel Operations Manager role at MGM Resorts is an exciting leadership opportunity within the Front Desk operations of one of its premier properties. This full-time position offers a chance to contribute strategically to hotel management while leading a dedicated team aligned with MGM's brand standards. The Senior Hotel Operations Manager provides essential leadership in driving operational efficiencies, executing strategic hotel initiatives, managing labor, and ensuring the delivery of an unparalleled guest experience. They work closely with senior leadership such as the Vice President and Director of Hotel Operations to implement strategic initiatives and maintain compliance with company policies and standards.
Key responsibilities include directing the front desk team’s daily operations, overseeing hiring, training, coaching, and development of staff to foster high employee engagement and performance. This role requires managing labor resources effectively while maintaining service excellence that meets MGM Resorts’ premier guest service and compliance standards. The Senior Manager acts as a champion for the guest experience, implementing policies, procedures, and training programs that support operational success. This position also requires a hands-on approach with direct involvement in staff supervision and employee relations.
Candidates for this role should bring a minimum of two years of experience in hotel management or a related environment, particularly in managing teams within a hotel or resort setting. Proficiency with technical hotel management systems like Opera and HotSOS is highly valued, and experience working with collective bargaining agreements is a strong advantage. MGM Resorts offers a diverse and supportive work atmosphere with incentives for wellness, access to various company discounts, and opportunities for career growth and community engagement. This role is critical to maintaining MGM Resorts' reputation as a leader in hospitality and guest satisfaction in Las Vegas and beyond.
At MGM Resorts, the culture is centered on teamwork, diversity, and inclusion, making it a dynamic place to work for individuals passionate about hospitality and entertainment. The company continuously invests in its employees by offering comprehensive training, professional development, and wellness programs. With a reputation for excellence in guest service, MGM Resorts commits to maintaining high standards across all its operations.
The Senior Hotel Operations Manager role at MGM Resorts is an exciting leadership opportunity within the Front Desk operations of one of its premier properties. This full-time position offers a chance to contribute strategically to hotel management while leading a dedicated team aligned with MGM's brand standards. The Senior Hotel Operations Manager provides essential leadership in driving operational efficiencies, executing strategic hotel initiatives, managing labor, and ensuring the delivery of an unparalleled guest experience. They work closely with senior leadership such as the Vice President and Director of Hotel Operations to implement strategic initiatives and maintain compliance with company policies and standards.
Key responsibilities include directing the front desk team’s daily operations, overseeing hiring, training, coaching, and development of staff to foster high employee engagement and performance. This role requires managing labor resources effectively while maintaining service excellence that meets MGM Resorts’ premier guest service and compliance standards. The Senior Manager acts as a champion for the guest experience, implementing policies, procedures, and training programs that support operational success. This position also requires a hands-on approach with direct involvement in staff supervision and employee relations.
Candidates for this role should bring a minimum of two years of experience in hotel management or a related environment, particularly in managing teams within a hotel or resort setting. Proficiency with technical hotel management systems like Opera and HotSOS is highly valued, and experience working with collective bargaining agreements is a strong advantage. MGM Resorts offers a diverse and supportive work atmosphere with incentives for wellness, access to various company discounts, and opportunities for career growth and community engagement. This role is critical to maintaining MGM Resorts' reputation as a leader in hospitality and guest satisfaction in Las Vegas and beyond.
Job Requirements
- Minimum of 21 years of age
- Two or more years of relevant experience in hotel management
- Ability to work varied shifts including weekends and holidays
- Technical knowledge and experience with Opera system
- Experience managing employees under collective bargaining agreement preferred
- Technical knowledge and experience with HotSOS or similar system preferred
- Experience in resort setting preferred
- Ability to communicate in Spanish and/or Asian languages preferred
Job Qualifications
- Minimum of 21 years of age
- Two or more years of experience in hotel management or similar environment
- Technical knowledge and experience with Opera system
- Experience managing employees under collective bargaining agreement preferred
- Technical knowledge and experience with HotSOS or other service optimization system preferred
- Experience working in a resort setting preferred
- Ability to communicate in Spanish and/or Asian languages preferred
Job Duties
- Work closely with VP and Director of Hotel Ops to implement strategic initiatives for hotel operations
- Lead implementation of policies, procedures, training programs, manuals, directives, and work schedules for front desk operations team
- Responsible for employee engagement through coaching, training, rewards, and development
- Provide leadership to maintain and improve guest experience consistent with service standards
- Interview, select, train, supervise, counsel, and coach front desk staff for efficient department operation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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