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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $62,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Career development opportunities
Employee Discounts
Retirement Plan
Job Description
Hornblower Group is a global leader in experiential and transportation services, with a rich 100-year history that highlights its commitment to delivering exceptional guest experiences across various platforms. The company's diverse portfolio includes both water-based and land-based experiences, as well as ferry and transportation services. Hornblower Group operates internationally, covering over 10 countries and more than 50 U.S. cities. Every year, the company welcomes and serves over 20 million guests, showcasing its widespread influence and extensive reach in the tourism and transportation industry. Headquartered in Orlando, Florida, Hornblower Group maintains additional offices in key cities such as San Francisco, Boston,... Show More
Job Requirements
- Bachelor’s degree preferred
- Minimum 1 year experience in sales support manager or event manager role
- Effective oral and written communication
- High organization and detail orientation
- Ability to manage multiple tasks simultaneously
- Establish and maintain effective working relationships
- Listen effectively and suggest solutions
- Proficient with Microsoft Office applications
- Maintain uniform and grooming standards
- Ability to work flexible schedule including nights and weekends
Job Qualifications
- Bachelor’s degree preferred
- Minimum of 1 year experience in sales support or event management
- Effective oral and written communication skills
- High level of organization and attention to detail
- Ability to manage multiple tasks simultaneously
- Strong interpersonal skills to establish effective working relationships
- Proficient in Microsoft Office including Word, Excel, and PowerPoint
- Ability to maintain uniform and appearance standards
- Flexibility to work nights and weekends for site inspections and guest needs
Job Duties
- Serve as the direct reporting line to the General Manager, meeting weekly to present current events overview and watchouts
- Lead port/regional two-week meetings to ensure successful event execution
- Distribute events amongst the concierge team targeting 50 events per month
- Conduct daily vessel walkthroughs to ensure event readiness
- Handle high-end corporate events directly for exposure and rebooking
- Distribute site visits pairing experienced concierge with high-end clients
- Create and maintain balanced schedules for the team including weekends and VIP boardings
- Develop comprehensive knowledge of regional vessels and products
- Lead post-contract follow-ups including passenger count adjustments and upsells
- Upsell guests to higher-value options and enhancements
- Handle objections using product knowledge
- Maintain flexible schedule including nights and weekends for site visits and meetings
- Serve as a resource for the sales team including client greetings and site visits
- Serve as primary post-booking contact including site visits and client meetings
- Liaise between sales and operations during detailed events
- Communicate detailed product information to relevant teams for execution
- Manage a minimum of 50 events monthly handling all cruise details
- Develop strong rapport with guests for feedback, referrals, and rebooking
- Work with management to resolve guest issues timely
- Manage administrative and operational activities including payment collection
- Answer post-booking inquiries using deep product and pricing knowledge
- Ensure accurate billing with account managers' support
- Document guest interactions thoroughly in Salesforce
- Compile reports for bi-weekly meetings
- Perform additional assigned duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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