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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Arlo Hotels is a renowned independent lifestyle hotel brand known for its vibrant and modern approach to hospitality. Focused on offering unique and personalized experiences, Arlo Hotels strives to blend comfort, style, and convenience in a way that attracts discerning travelers who seek more than just a place to stay. This brand places a strong emphasis on community, creativity, and sustainability, contributing to a lively atmosphere that fosters memorable guest interactions and high standards of service. As part of this dynamic hospitality group, the hotel is dedicated to maintaining exceptional operational excellence across all departments, ensuring guests enjoy an innovative... Show More
Job Requirements
- Must be able to stay on feet for 8 hours plus
- Must work well in stressful, high-pressure situations and environments
- Must be effective at listening, understanding, and clarifying concerns raised by team members and guests
- Must be able to prioritize departmental functions to meet deadlines
- Must be able to work with and understand financial information and basic arithmetic
- Must convey information clearly with strong oral and written communication skills
- Must maintain confidentiality regarding team member relations and sensitive information
- Must have strong attention to detail
Job Qualifications
- High school diploma or equivalent
- Bachelor’s Degree preferred
- At least two years of Food and Beverage Manager experience or equivalent
- At least one year of restaurant leadership experience in a hotel environment or equivalent
- Strong computer skills
- Financial knowledge
- Manager Alcohol awareness certification
- Manager Food Service permit
Job Duties
- Approach all encounters with guests and team members in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Arlo Hotel standards as required by scheduling
- Maintain high standards of personal appearance and grooming including proper dress when working
- Comply with Arlo Hotels standards and regulations to ensure safe and efficient operations
- Be visible and interact with guests and team members to provide high levels of quality service
- Rank as Manager on duty when Director is off site
- Communicate operational details to culinary team and managers to ensure correctness
- Manage all reservation platforms with host team members ensuring accuracy
- Organize documentation for shift work including pre-shift reports, training, floor plans, and requisitions
- Manage labor scheduling and payroll assistance
- Train and coach junior managers
- Communicate team goals, priorities, and operational changes effectively
- Address performance issues with coaching and conflict resolution
- Provide feedback and appraisals
- Monitor cleanliness and report safety concerns
- Participate in interdepartmental meetings
- Assist in marketing and menu development
- Control budget, payroll, and product costs
- Ensure compliance with accounting and people services policies
- Report grievances to Director of Food and Beverage or People Services
- Maintain Micros programming for outlets
- Troubleshoot hotel activities and problems
- Operate word processing and perform general cleaning tasks
- Additional duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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