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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Diversity and inclusion initiatives
Job Description
Marriott International is a renowned global hospitality company known for its impressive portfolio of brands and commitment to service excellence. Marriott Hotels, one of its flagship brands, is dedicated to advancing the art of hospitality by continuously innovating while preserving warmth and comfort for their guests worldwide. JW Marriott, a luxury brand within the Marriott portfolio, boasts more than 100 exquisite properties in major cities and distinctive resort locations. JW Marriott prides itself on fostering a supportive and positive work environment where associates feel valued, supported, and encouraged to grow both personally and professionally. Their unique culture emphasizes holistic well-being,... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to solve operational problems and suggest alternatives
- Excellent organizational and communication skills
- Ability to manage budgets and maximize revenue
- Proficient in managing complex event logistics
- Strong customer service orientation
- Ability to work collaboratively with sales and property departments
- Willingness to act on behalf of directors when necessary
Job Qualifications
- High school diploma or GED with 2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage multiple complex events simultaneously
- Proficiency in budget management and revenue forecasting
- Experience in customer service and complaint resolution
- Ability to lead meetings and coordinate teams
- Knowledge of sales and marketing strategies in hospitality
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customers
- Handle complex event logistics and ensure seamless transition from sales to service
- Lead pre-event and post-event meetings for assigned groups
- Solve operational challenges and suggest alternatives
- Manage customer budgets to maximize revenue and fulfill customer requirements
- Oversee customer experiences from file turnover to post-event phase
- Manage group room blocks and meeting spaces
- Up-sell products and services throughout the event process
- Participate in customer site inspections and assist sales
- Act as liaison between sales and customers across all event phases
- Manage event revenue and profitability
- Forecast group sleeping rooms and event revenue
- Review billing and payments with clients
- Interact with guests to obtain feedback on service levels
- Handle guest complaints and problems
- Follow up with customers post-event
- Communicate with customers and internal teams regarding event details
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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