Senior Events Manager

Pomona, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $71,000.00 - $94,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

bonus eligible

Professional Development

Job Description

Sheraton Fairplex Suites & Conference Center, located in Pomona, California, is part of the prestigious Sheraton Hotels & Resorts brand under Marriott International's global portfolio. Opening its doors to guests and events since 1937, Sheraton has established itself as a premier meeting and hospitality destination known for delivering memorable experiences through exceptional service and attention to detail. The Pomona location is strategically positioned to serve diverse events from conferences to social gatherings, providing a versatile venue equipped with modern amenities and a dedicated team committed to creating seamless event execution.

At Sheraton Fairplex Suites & Conference Center, the focus e... Show More

Job Requirements

High school diploma or GED
2 years experience in event management or related professional area
Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Ability to solve problems and suggest alternatives
Ability to lead meetings and coordinate with multiple stakeholders
Experience managing budgets and revenues
Strong customer service and communication skills
Ability to manage and oversee event operations from pre-event to post-event phases
Ability to act on behalf of management
Flexibility to work full-time on-site
Good organizational and leadership skills

Job Qualifications

High school diploma or GED with 2 years experience in event management or related professional area
Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
Strong organizational and problem-solving skills
Excellent communication and customer service abilities
Ability to manage budgets and maximize revenue
Leadership skills to act on behalf of Director when needed
Ability to coordinate cross-departmental efforts
Proficiency in event management software and tools
Flexibility to work full-time and manage event schedules
Detail-oriented with ability to handle complex events

Job Duties

Prepare all event documentation and coordinate with Sales, property departments, and customers
Handle complex events ensuring seamless turnover between Sales and Service
Lead pre-event and post-event meetings for assigned groups
Solve operational challenges and suggest alternatives as needed
Manage customer budgets to maximize revenue and meet client needs
Oversee customer experience from file turnover through post-event phase
Manage group room blocks and meeting space
Participate in customer site inspections and assist with sales
Act as liaison between sales personnel and customers during event process
Manage revenue and profitability associated with events
Forecast group sleeping rooms and event revenue
Review billing and payments with clients
Interact with guests to obtain feedback and handle complaints
Follow up with customers post-event
Coordinate and communicate verbally and in writing with customers regarding event details
Celebrate successes and recognize contributions of team members
Adhere to all standards, policies, and procedures
Set a positive example for guest relations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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