Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with Company Match
employee stock purchase plan at discount
paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and providing exceptional guest experiences. Among its prestigious portfolio is Gaylord Hotels, a uniquely positioned brand that combines expansive meeting spaces with extraordinary events and guest services to create memorable experiences. Gaylord Hotels stands out in the convention and hospitality sector by offering all event and meeting needs under one roof, allowing clients to enjoy seamless coordination and superior service. Known for its dedicated team members called STARs, Gaylord Hotels fosters a workplace culture rooted in creativity, entrepreneurial spirit, and heartfelt service.... Show More
Job Requirements
- High school diploma or GED
- Experience in event management, food and beverage, sales and marketing, or related professional area totaling six years
- OR Bachelor’s degree in a related field such as Hotel and Restaurant Management, Hospitality, or Business Administration
- Minimum three years of experience in event management or a related area
- Excellent communication skills
- Strong leadership ability
- Ability to manage conflict and motivate team members
- Knowledge of EEO and AA policies
- Proficiency with Sales and Catering software
- Capability to oversee multiple complex events simultaneously
Job Qualifications
- High school diploma or GED
- Six years experience in event management, food and beverage, sales and marketing, or related professional area
- OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Three years experience in event management or related professional area
- Advanced knowledge of conventions and the meeting industry
- Excellent communication and negotiation skills
- Ability to forecast group revenues accurately
- Strong leadership and team development skills
- Proficiency with Sales and Catering systems
- Familiarity with current industry trends and best practices
Job Duties
- Manage and coordinate convention services activities associated with planning, supervising, and executing events for complex and high-touch convention and event groups
- Communicate all group specifications and history to the appropriate operational departments and ensure that all specifications are implemented and executed to established guidelines
- Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies
- Accurately forecast group revenues according to established guidelines
- Promote the proper use of function space, exhibit hall, and overall event space
- Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups
- Assist with the training and development initiatives for convention services staff
- Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department
- Oversee contracted group room blocks to include cutoffs, attrition, etc.
- Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines
- Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups
- Host planning meetings, site inspections, pre-convention meetings as outlined in departmental guidelines
- Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data
- Communicate all details of catering events to operating departments and customers
- Manage the quality process in areas of customer service and employee satisfaction
- Provide constructive coaching and counseling to employees
- Direct the development, training, and mentoring of employees
- Demonstrate knowledge of how and when to impose deadlines and delegate tasks
- Motivate and provide a productive work environment
- Listen and respond to employee needs
- Manage group or interpersonal conflict situations effectively
- Develop and manage hourly employees
- Adhere to EEO and AA policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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