Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,500.00 - $72,500.00
Benefits
Health Insurance
401(k) plan with Company Match
Employee stock purchase plan
paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
work wellness benefits
Job Description
Gaylord Hotels, a distinguished brand within Marriott International, stands as an industry leader in meetings and unique experiences. Known for delivering exceptional environments, services, and programming that unify people in extraordinary ways, Gaylord Hotels nurtures a culture of creativity, entrepreneurship, and heartfelt service. The heart of the brand lies in its STARs - exceptional associates dedicated to providing thoughtful and big-hearted service to guests. As part of Marriott International's extensive portfolio, Gaylord Hotels offers associates more than the traditional hotel experience, including endless career growth opportunities and innovative benefits. This establishment emphasizes a welcoming and inclusive environment where diverse backgrounds... Show More
Job Requirements
- High school diploma or GED
- Minimum 6 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 3 years experience in event management or related professional area
- Ability to manage complex events and high touch convention groups
- Strong communication and interpersonal skills
- Proficiency in sales and catering software
- Ability to forecast revenues and maximize group revenue
- Experience in staff training and development
- Knowledge of EEO and AA policies
- Ability to conduct planning meetings and site inspections
Job Qualifications
- High school diploma or GED
- Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- Minimum 3 years experience in event management or related professional area
- Strong leadership and team management skills
- Excellent communication and negotiation abilities
- Knowledge of sales and catering systems
- Familiarity with convention and meeting industry trends
- Proven ability to handle complex client needs and conflicts
- Experience in forecasting and revenue analysis
- Commitment to exceptional customer service
Job Duties
- Manage and coordinate convention services activities associated with planning, supervising and executing events for complex and high touch groups
- Plan and develop programs, agendas, and services according to client requirements
- Communicate all group specifications and history to operational departments
- Ensure event specifications are implemented and executed to guidelines
- Partner with senior leadership to implement process improvements
- Accurately forecast group revenues
- Promote proper use of function and event spaces
- Maximize group revenue by referring available goods and services to convention groups
- Assist with training and development initiatives for the convention services staff
- Oversee contracted group room blocks including cutoffs and attrition
- Create external communications such as contract addendums and introductory letters
- Host planning meetings, site inspections, and pre-convention meetings
- Promote client satisfaction through smooth execution of assigned conventions
- Communicate all details of catering events to operating departments and customers
- Manage quality process in areas of customer service and employee satisfaction
- Provide coaching and counseling to employees
- Direct development, training, and mentoring of employees
- Motivate and provide a productive work environment
- Manage group or interpersonal conflict situations effectively
- Adhere to EEO and AA policies
Job Location
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