Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $83,000.00 - $110,000.00
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Other Life and Work Wellness Benefits
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination known for its expansive meeting spaces, unique event experiences, and luxurious accommodations. Part of the prestigious Marriott International portfolio, Gaylord Hotels are celebrated for their dedication to exceptional service and creating memorable guest experiences. With a rich blend of culture and talent, Gaylord Opryland provides a dynamic work environment where innovation and hospitality excellence are at the core of their operations. Marriott International supports its associates by offering comprehensive benefits, career advancement opportunities, and a culture of inclusion and equality. As a full-service resort and convention... Show More
Job Requirements
- high school diploma or ged
- 6 years experience in event management, food and beverage, sales and marketing or related area
- or bachelor’s degree from an accredited university in hotel and restaurant management, hospitality, business administration or related major
- 3 years experience in event management or related area
- strong communication skills
- ability to work full time at the resort location
- management experience
- ability to use sales and catering software
- knowledge of customer service and employee management principles
Job Qualifications
- high school diploma or ged with 6 years event management, food and beverage, sales and marketing or related professional experience
- bachelor’s degree in hotel and restaurant management, hospitality, business administration or related field with 3 years event management or related experience
- experience managing complex conventions and client relationships
- strong communication and organizational skills
- knowledge of sales and catering systems
- leadership and team development experience
- familiarity with industry trends and best practices
- ability to handle multiple tasks and resolve conflicts effectively
- proficiency in forecasting group revenues
Job Duties
- manage and coordinate convention services activities
- plan and develop programs, agendas, and services according to client requirements
- communicate all group specifications and history to operational departments
- ensure specifications are implemented to established guidelines
- partner with senior leadership to improve client satisfaction and operational efficiencies
- accurately forecast group revenues
- promote proper use of function and event spaces
- maximize group revenue by referring services and subcontractors
- assist with training and development initiatives for staff
- oversee contracted group room blocks including cutoffs and attrition
- create external communications such as contract addendums and introductory letters
- host planning meetings, site inspections, and pre-convention meetings
- promote client satisfaction through smooth event execution
- communicate catering event details to departments and customers
- manage quality processes in customer service and employee satisfaction
- provide coaching and counseling to employees
- direct employee development, training, and mentoring
- manage deadlines and delegate tasks
- motivate and maintain productive work environments
- listen and respond to employee needs
- manage conflict situations effectively
- develop and manage hourly employees
- adhere to EEO and AA policies
Job Location
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