Job Overview
Employment Type
Full-time
Compensation
Salary
Range $111,300.00 - $151,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement savings
Paid Time Off
Dental Insurance
Vision Insurance
Life insurance
Professional Development
Job Description
Maximus is a leading provider of government services dedicated to helping clients build better futures by supporting communities across the United States. With a strong focus on health and human services, Maximus prides itself on delivering innovative solutions that improve the lives of individuals, families, and communities. The company operates in multiple sectors including health services, social assistance, and business operations, providing a wide range of programs that support public welfare and community development. Maximus is known for its commitment to equality, diversity, and inclusion, fostering a respectful and empowering work environment for its employees.
This role of Senior Event Operations Manager at Maximus is a critical leadership position focused on directing the event operations team and managing communications with clients and key stakeholders to meet and exceed program goals. The position is a hands-on management role requiring strategic oversight, team leadership, and the ability to maintain seamless coordination among various parties involved in program delivery. The successful candidate will play a pivotal part in hiring, training, and retaining staff while driving operational excellence and program initiatives. They will serve as the main liaison between clients and external agencies, ensuring that communications are clear, professional, and aligned with organizational objectives.
As a Senior Event Operations Manager, you will be responsible for supervising a team, addressing operational challenges, and supporting staff in resolving escalated issues. You will also contribute to the development and implementation of program materials and oversee client-server data exchanges. This role demands exceptional organizational skills, strategic thinking, and the capability to represent the program through public speaking and professional presentations. Reporting directly to senior leadership, this position requires providing regular activity updates, monitoring performance indicators, and promoting continuous process improvements.
The role offers an exciting opportunity to work within a respected organization that values professional growth and offers a comprehensive benefits package. The annual salary ranges from $111,300 to $151,300, depending on job location and qualifications, reflecting the significance of the role and the experience required. Alongside competitive compensation, Maximus provides a supportive workplace culture that encourages innovation, teamwork, and career development, making this a fulfilling career step for professionals committed to excellence in community health and event operations management.
This role of Senior Event Operations Manager at Maximus is a critical leadership position focused on directing the event operations team and managing communications with clients and key stakeholders to meet and exceed program goals. The position is a hands-on management role requiring strategic oversight, team leadership, and the ability to maintain seamless coordination among various parties involved in program delivery. The successful candidate will play a pivotal part in hiring, training, and retaining staff while driving operational excellence and program initiatives. They will serve as the main liaison between clients and external agencies, ensuring that communications are clear, professional, and aligned with organizational objectives.
As a Senior Event Operations Manager, you will be responsible for supervising a team, addressing operational challenges, and supporting staff in resolving escalated issues. You will also contribute to the development and implementation of program materials and oversee client-server data exchanges. This role demands exceptional organizational skills, strategic thinking, and the capability to represent the program through public speaking and professional presentations. Reporting directly to senior leadership, this position requires providing regular activity updates, monitoring performance indicators, and promoting continuous process improvements.
The role offers an exciting opportunity to work within a respected organization that values professional growth and offers a comprehensive benefits package. The annual salary ranges from $111,300 to $151,300, depending on job location and qualifications, reflecting the significance of the role and the experience required. Alongside competitive compensation, Maximus provides a supportive workplace culture that encourages innovation, teamwork, and career development, making this a fulfilling career step for professionals committed to excellence in community health and event operations management.
Job Requirements
- Bachelor's degree in health, social services, business, or communications, or equivalent experience
- Minimum of 7 years of experience in community health or human services
- At least 3 years of management experience
- Proven ability to motivate and manage a team
- Extensive experience in a call center environment and managing remote staff
- Strong relationship-building skills
- Proficient in Microsoft Office
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Ability to work independently
- Ability to foster a positive work environment
Job Qualifications
- Bachelor's degree in health, social services, business, or communications, or equivalent experience
- A minimum of 7 years of experience in community health or human services
- At least 3 years of management experience
- Proven ability to motivate and manage a team
- Extensive experience in a call center environment and managing remote staff
- Strong relationship-building skills with key stakeholders
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills
- Strong interpersonal and independent work abilities
- Capable of fostering a positive work environment
- Training, coaching, and mentoring expertise preferred
Job Duties
- Hire, train, and supervise staff, nurturing their professional development
- Act as the primary liaison between clients and external agencies
- Maintain clear and professional communication to align with program goals
- Collaborate with program management and leadership on performance and operational targets
- Address and resolve any issues raised by clients or program staff promptly
- Manage weekly communications to ensure all tasks and assignments are on track
- Support staff in resolving escalated issues and clarify policies and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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