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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $132,600.00 - $177,700.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Savings benefits
Educational opportunities
bonus
Long-term incentive units
Paid Time Off
special extras
Job Description
Walt Disney World Resort, located in Lake Buena Vista, Florida, is a globally renowned entertainment and hospitality destination that offers world-class experiences to millions of guests every year. As one of the flagship properties of The Walt Disney Company, the resort combines immersive theme parks, resorts, water parks, shopping, dining, and entertainment venues to create a uniquely magical guest environment. Known for its dedication to innovation, excellence in service, and operational excellence, Walt Disney World Resort is a leader in the hospitality and entertainment industries. The resort continues to set standards by blending creativity with flawless service delivery across all... Show More
Job Requirements
- Bachelor's degree in hospitality, business administration, or equivalent experience
- 5+ years experience in catering, conventions, or other relevant event or food and beverage operations
- Proven inspirational leadership experience
- Strong understanding of food and beverage catering logistics
- Ability to optimize financial performance through efficient labor and expense management
- Experience developing financial forecasts and budgets
- Strong knowledge of inventory management practices
- Ability to influence thinking and apply complex strategies
- Strong understanding of the STCU contract
- Experience leading process improvement projects
- Strong knowledge of quality measurements and project management
- Excellent written and verbal communication skills
- Exceptional relationship-building skills
- Strong attention to detail
- Proficiency with email, Microsoft Word, Excel, and PowerPoint
- Ability to understand emerging and current technologies supporting group business lines
Job Qualifications
- 5+ years experience in catering, conventions, or other relevant event or food and beverage operations
- Proven inspirational leadership experience with the ability to develop and succession-plan high-performance salaried and hourly teams
- Strong understanding of food and beverage catering logistics, menu design, food and beverage quality assurance, and food safety
- Ability to optimize financial performance through efficient labor and expense management
- Experience developing financial forecasts and budgets, with the ability to interpret financial results
- Strong knowledge of inventory management practices
- Ability to influence thinking and apply complex strategies
- Strong understanding of the STCU contract
- Experience leading process improvement projects and applying root cause analysis methodologies
- Strong knowledge of quality measurements and project management
- Excellent written and verbal communication skills
- Exceptional relationship-building skills with the ability to partner cross-functionally at all levels
- Strong attention to detail
- Proficiency with email, Microsoft Word, Excel, and PowerPoint
- Ability to understand emerging and current technologies supporting group business lines
Job Duties
- Execute strategic and tactical initiatives that support the annual business plan
- Partner with Finance to ensure appropriate revenue and profitability metrics are used to evaluate the business and develop the annual Capital Planning budget
- Manage guest and client standards and measurements to ensure consistent, world-class service
- Interact regularly with external clients and internal partners to create, manage, and enhance key Group and Convention business relationships
- Serve as an active member of the Walt Disney World Catering Line of Business Leadership Team
- Oversee and lead salaried and hourly O&T cast members across catering operations
- Lead implementation of operating policies and procedures, food safety compliance, and regulatory compliance
- Optimize financial performance through effective labor and expense resource allocation
- Support inventory management to meet financial and client requirements
- Lead and manage process improvement initiatives, including root cause analysis and project management
- Work various shifts within a 24/7 operation, including weekends and holidays
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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