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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel discount program
401(k) plan with Company Match
Career growth and development
employee recognition programs
Daily Pay access
Education Assistance
Inclusive family-building benefits
Expanded bereavement leave
Adoption assistance
Employee Stock Purchase Program
Job Description
The Drake Hotel Chicago is a historic and iconic hotel located in the heart of Chicago's Magnificent Mile and the Gold Coast area, renowned for its blend of luxury, heritage, and prime location. With 535 guest rooms and 30,000 square feet of meeting space, The Drake has positioned itself as a premier destination for guests seeking both comfort and a vibrant urban experience filled with shopping, dining, and nightlife. This prestigious hotel operates under the Hilton brand, a global leader in hospitality known for delivering exceptional guest experiences and maintaining a tradition of quality and innovation since 1919. Hilton's commitment... Show More
Job Requirements
- minimum two years hospitality related experience at manager level
- experience in supervision or management of 1-2 people
- knowledge of the hotel property management systems (delphi.fdc)
- ability to work full-time
- strong communication and interpersonal skills
- ability to manage multiple priorities and work under pressure
- commitment to providing exceptional customer service
Job Qualifications
- minimum two years hospitality related experience at manager level
- experience in supervision or management of 1-2 people
- knowledge of hotel property management systems
- strong communication skills
- conflict resolution skills
- leadership abilities
- sales and negotiation skills
- problem-solving skills
- client relationship management
Job Duties
- organize, plan and prioritize duties by developing plans and goals
- timely communication to internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- demonstrate knowledge of job systems, products, systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- sell and influence both internal and external clients
- make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- participate in customer site inspections and assist with the sales process as necessary
- perform other duties as necessary based on business needs
- regular attendance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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