Senior Event Manager - DoubleTree Suites by Hilton Boston Cambridge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Mental Health Resources

Paid Time Off

Travel program

Parental leave

debt-free education

401k plan

Employee Stock Purchase Program

Career growth and development

Recognition and rewards programs

Job Description

The DoubleTree Suites by Hilton Boston Cambridge is a distinguished hotel situated only half a mile from Harvard Business School, offering a unique blend of comfort, convenience, and professional service. This hotel features a total of 267 guest rooms designed to accommodate a diverse clientele, from business travelers to tourists. The property boasts 2,037 square feet of meeting space, with the largest room spanning 925 square feet, making it a prime location for hosting various events and gatherings. The DoubleTree Suites by Hilton brand is recognized worldwide for its commitment to exceptional hospitality and guest experience, backed by the strong... Show More

Job Requirements

Minimum high school diploma or equivalent
At least two years of relevant hotel experience preferably in event management or group sales
Flexible work schedule including evenings and weekends
Strong communication skills
Ability to work collaboratively with multiple departments
Proficient in event coordination and client relationship management
Ability to manage complex event logistics and details
Problem-solving and negotiation skills
Regular and reliable attendance

Job Qualifications

Minimum two years of hotel experience preferably in event management or group sales
Strong attention to detail
Excellent organizational and time management skills
Proven communication and interpersonal skills
Ability to manage multiple priorities and flexible schedule
Customer-focused mindset
Problem-solving and conflict resolution skills
Proficiency with relevant job systems and processes
Ability to upsell and maximize event revenue
Bachelor's degree preferred but not required

Job Duties

Organize, plan and prioritize duties by developing plans and goals
Timely communication to internal and external clients via telephone, email, written documents or in person
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
Demonstrate knowledge of job systems, products, systems, and processes
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
Sell and influence both internal and external clients
Make decisions and solve problems by analyzing and evaluating issues and determining the best solution
Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed
Participate in customer site inspections and assist with the sales process as necessary
Perform other duties as necessary based on business needs
Maintain regular attendance

Job Location

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please contact the employer.

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