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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Discounted travel
Parental leave
Education Assistance
401k plan
Employee Stock Purchase Program
Career growth opportunities
recognition programs
Job Description
Conrad Orlando is a luxurious resort nestled within the expansive 1,100-acre Evermore Orlando Resort, adjacent to the iconic Walt Disney World. This lavish destination is designed with inspiration from nature and a spirit of adventure, offering guests a tranquil yet vibrant environment. The resort boasts 433 elegantly appointed rooms, including 51 sophisticated suites and 10 spacious family suites, providing magnificent accommodations for all types of travelers. With 65,000 square feet of versatile indoor and outdoor meeting spaces, Conrad Orlando caters to a wide range of events and gatherings, from intimate meetings to grand celebrations. Beyond meetings, the resort features a... Show More
Job Requirements
- Relevant experience in event management within the hospitality industry
- Experience supervising or managing a small team
- Knowledge of Delphi.FDC software preferred
- Excellent communication skills
- Strong conflict resolution capabilities
- Ability to multitask and prioritize workload
- Willingness to engage in flexible working hours and occasional weekend work
- Regular and reliable attendance
- Ability to perform under pressure while maintaining service quality
Job Qualifications
- At least 2 years of previous event management experience in the hospitality industry
- Background in supervising or managing a team of 1-3 individuals
- Familiarity with Delphi.FDC is beneficial
- Demonstrated ability to communicate effectively with clients and internal teams
- Strong conflict resolution and negotiation skills
- Proven track record in upselling and revenue maximization
- Ability to work under pressure and meet deadlines
- Excellent organizational and planning skills
- Commitment to Hilton’s core values of hospitality, integrity, leadership, teamwork, ownership, and urgency
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Regular attendance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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