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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $92,000.00
Work Schedule
Flexible
Benefits
medical insurance coverage
Mental Health Resources
Paid Time Off
Go Hilton travel program
Parental leave
debt-free education
401k plan
Hilton shares
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job Description
Signia by Hilton San Jose is a premier Hilton-managed hotel located in the vibrant heart of San Jose, California. Featuring 541 beautifully appointed guest rooms and over 55,000 square feet of versatile meeting and event space, the hotel serves as an ideal destination for conferences, social gatherings, and large-scale citywide events. Its strategic location near major universities and the San Jose Convention Center positions it as a sought-after venue for both business and leisure travelers. As part of the globally recognized Hilton brand, Signia by Hilton San Jose upholds the highest standards of world-class hospitality, ensuring every guest experience is... Show More
Job Requirements
- Minimum of 2 years of hotel event planning experience
- Flexible scheduling based on group bookings
- Union hotel knowledge preferred
- Strong working knowledge of Delphi FDC software highly preferred
- Ability to communicate effectively with clients and internal teams
- Proven problem-solving and decision-making skills
Job Qualifications
- Minimum of 2 years of hotel event planning experience
- Strong customer service and communication skills
- Proven ability to manage complex events from planning to execution
- Knowledge of Delphi FDC software highly preferred
- Demonstrated conflict resolution and negotiation skills
- Ability to prioritize tasks and meet deadlines
- Experience working within a union hotel environment preferred
Job Duties
- Organize, plan and prioritize your duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Other duties as necessary based on business needs
- Regular attendance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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