Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional Development
flexible scheduling
Job Description
The Pennsylvania Convention Center (PCC), located in the heart of Philadelphia, is one of the largest and most versatile convention facilities in the region. It hosts a wide array of events including large conventions, exhibitions, consumer shows, corporate meetings, and social gatherings, making it a premier destination for event planning and execution. As a hub of activity, the PCC is operated with the goal of delivering exceptional customer service and ensuring the flawless coordination of all aspects of event management to facilitate successful and memorable events for its clients.
The Senior Event Manager role at the Pennsylvania Convention Center is a pivotal position within the Event Services Department. Reporting directly to the Director of Event Management, this leadership role is responsible for overseeing the successful planning and execution of multiple high-profile meetings and conventions using the convention center's facilities. The Senior Event Manager acts as the primary liaison between customers and internal departments, ensuring clear and ongoing communication throughout the entire lifecycle of each event, from initial planning stages through to event completion. This role requires a seasoned professional adept at managing large-scale events, coordinating logistics, and delivering exemplary customer service.
In this capacity, the Senior Event Manager assists with supervising other Event Managers and Event Coordinators, while independently managing the complexities of large conventions, exhibitions, and consumer shows. This involves meeting with clients to understand their goals and coordinate event requirements, controlling event logistics, monitoring operations, and ensuring compliance with facility rules and safety standards. The Senior Event Manager anticipates potential challenges and proactively develops solutions, while maintaining precise and timely communication with all stakeholders to guarantee that the event needs are met. Additionally, this role supports training efforts for event staff and contributes to special projects within the department as needed.
This position requires excellent organizational and multitasking abilities, strong interpersonal and negotiation skills, and a thorough knowledge of event management software such as Ungerboeck Event Management System (EBMS). The Senior Event Manager must also be flexible with working hours, as the role demands availability during evenings, weekends, holidays, and requires being on-call for emergencies impacting assigned events. The successful candidate will demonstrate a high level of professionalism, ethics, and a proactive approach toward achieving the center's goals and upholding ASM Global’s brand promise. This role offers an opportunity to play a key part in shaping the event experience at one of Philadelphia’s most prestigious event destinations, supporting a vibrant team dedicated to excellence in hospitality and event production.
The Senior Event Manager role at the Pennsylvania Convention Center is a pivotal position within the Event Services Department. Reporting directly to the Director of Event Management, this leadership role is responsible for overseeing the successful planning and execution of multiple high-profile meetings and conventions using the convention center's facilities. The Senior Event Manager acts as the primary liaison between customers and internal departments, ensuring clear and ongoing communication throughout the entire lifecycle of each event, from initial planning stages through to event completion. This role requires a seasoned professional adept at managing large-scale events, coordinating logistics, and delivering exemplary customer service.
In this capacity, the Senior Event Manager assists with supervising other Event Managers and Event Coordinators, while independently managing the complexities of large conventions, exhibitions, and consumer shows. This involves meeting with clients to understand their goals and coordinate event requirements, controlling event logistics, monitoring operations, and ensuring compliance with facility rules and safety standards. The Senior Event Manager anticipates potential challenges and proactively develops solutions, while maintaining precise and timely communication with all stakeholders to guarantee that the event needs are met. Additionally, this role supports training efforts for event staff and contributes to special projects within the department as needed.
This position requires excellent organizational and multitasking abilities, strong interpersonal and negotiation skills, and a thorough knowledge of event management software such as Ungerboeck Event Management System (EBMS). The Senior Event Manager must also be flexible with working hours, as the role demands availability during evenings, weekends, holidays, and requires being on-call for emergencies impacting assigned events. The successful candidate will demonstrate a high level of professionalism, ethics, and a proactive approach toward achieving the center's goals and upholding ASM Global’s brand promise. This role offers an opportunity to play a key part in shaping the event experience at one of Philadelphia’s most prestigious event destinations, supporting a vibrant team dedicated to excellence in hospitality and event production.
Job Requirements
- Bachelor’s degree in hospitality, business, facility management or related field
- Minimum 3 years of experience in hospitality and/or customer service
- Minimum 3 years of event planning, meeting planning, or production experience
- Ability to work extended and irregular hours including nights, weekends and holidays
- Ability to work independently with minimal supervision
- Strong interpersonal, communication and organizational skills
- Proficiency in Microsoft Office suite including Word, Excel and PowerPoint
- Ability to use event management software after training
- Must be self-motivated and energetic
- Ability to multitask effectively
- Must maintain a professional appearance and attitude
- Ability to work indoors and outdoors and stand or walk up to 8-10 hours daily
- Willingness to be accessible 24 hours via phone or email in emergency situations
Job Qualifications
- Bachelor’s degree in hospitality, business, facility management or related field
- Minimum 3 years of experience in hospitality and/or customer service
- Minimum 3 years of event planning, meeting planning, or production experience
- Certified Meeting Planner (CMP) preferred
- Exceptional interpersonal, organizational, communication and presentation skills
- Excellent negotiation skills
- Demonstrated business judgment with ability to make timely decisions
- Strong planning, organizing and prioritizing capabilities
- Ability to work independently with minimal supervision
- Proficient multitasking ability
- Self-motivated with high ethical standards
- Skilled in Ungerboeck Event Management software (after training)
- Problem-solving skills with ability to gather and analyze information accurately
- Willingness and ability to work extended, varying schedules including evenings, weekends and holidays
- Professional image and attitude
- Strong computer skills including Microsoft Word, Excel and PowerPoint
Job Duties
- Assist with supervision of event managers and event coordinators
- Meet with customers to plan and organize assigned meetings and events
- Coordinate activities with various service contractors for assigned meetings and events
- Assign events to event management team in absence of director
- Provide exceptional customer service, hospitality, and prompt attention to customer needs
- Provide timely and accurate information necessary to produce events
- Manage multiple events and phases of event production
- Act as key contact with customers for communication and logistical requirements
- Implement facility rules, regulations, policies and procedures
- Anticipate problems and propose appropriate solutions
- Review and approve all event requirements before distribution
- Guide customers in preparation by interpreting contract provisions, policies and procedures
- Inform customers on status of deadlines including floor plan submissions and insurance requirements
- Communicate detailed requirements timely to operational departments
- Assist in scheduling operational set-ups
- Monitor and supervise facility set-up as required
- Assist in training event services staff
- Serve as liaison between customers and facility departments
- Monitor in-house events maintaining contact with customers and staff
- Attend event and facility meetings to support operations
- Support secondary event manager program
- Be accessible 24/7 including holidays for emergencies
- Collaborate with Philadelphia Convention Visitors Bureau, contractors, and internal partners
- Manage event decisions based on PCC/ASM Global policies
- Maintain safety awareness on exhibit hall floor
- Ensure availability of PCC/ASM Global equipment contracted for events
- Serve as manager on duty as required
- Work extended and irregular hours including nights, weekends and holidays
- Promote and fulfill ASM Global goals and brand promise
- Participate in safety programs
- Assist with projects and special assignments
- Cover primary, secondary shifts and event floor manager responsibilities
- Perform other duties assigned by Director of Event Management and Business Analysis
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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