Senior Event Manager

JW Marriott is a globally recognized luxury hotel brand committed to delivering exceptional guest experiences and high-quality event services. Known for its prestigious reputation in the hospitality industry, JW Marriott properties combine elegant style with an emphasis on customer service, setting a high standard for meetings and events. As part of a wider hospitality group, JW Marriott hotels provide lavish accommodations and comprehensive event planning facilities to accommodate a diverse range of occasions, from corporate meetings to wedding celebrations. The brand is widely respected for its comprehensive approach to service, focusing on personalized experiences and attention to detail in every aspect of its operations.

The Senior Event Manager role at JW Marriott is a critical position within the Event Management Department, reporting directly to the Vice President of Events and Catering. This role requires varying shifts based on business needs, reflecting the dynamic nature of events within the hospitality industry. The Senior Event Manager oversees all aspects of event management from initial documentation and coordination with the sales team to on-site execution and post-event follow-up. This position acts as the primary on-property contact for event planners after handover, ensuring a seamless flow and exceptional execution throughout the event lifecycle.

This managerial role is responsible for fostering collaboration across hotel departments such as sales, catering, operations, and guest services, guaranteeing high standards of service at every stage. The Senior Event Manager identifies opportunities to enhance event revenue through strategic upselling and upgrades while upholding a superior client experience. In addition to managing events, this role entails mentoring Event Coordinators, supporting their professional development and preparing them for future leadership roles within the department. This position may also act as a deputy for the Director of Event Management or Director of Event Planning and Operations when needed.

Adhering closely to company policies and safety standards, the Senior Event Manager contributes to building strong brand loyalty by exemplifying the JW Marriott Core Values and delivering exceptional guest service. They actively participate in pre-event and post-event meetings, coordinate room blocks and meeting spaces, and lead efforts to incorporate innovative trends in event design and management techniques. Beyond operational duties, the role includes significant responsibilities in guest satisfaction and revenue management, emphasizing proactive communication and problem-solving to exceed guest expectations consistently. This role demands a professional who is highly organized, anticipates needs, and embraces challenges with a service-oriented mindset, positioning themselves as a key figure in the hotel's event success and growth.