SENIOR DIRECTOR RRD - CUSTOMER SERVICE/ STATIONS AND PERSONNEL (7001)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $121,498.00 - $151,866.00
Work Schedule
Standard Hours
Benefits
comprehensive healthcare coverage
Retirement security
Work-life balance
Employee wellness
Tuition Reimbursement
Student Loan Assistance
Free travel perks
Job Description
The Southeastern Pennsylvania Transportation Authority (SEPTA) is recognized as the sixth-largest transportation system in the United States, serving a vast 2,200-square-mile region that spans across the Philadelphia metropolitan area. SEPTA plays an essential role in connecting communities, providing reliable and efficient transportation services that support economic growth and daily mobility for millions of residents and visitors. The authority is continually innovative and forward-thinking, striving to improve the transit experience through cutting-edge solutions, customer-focused initiatives, and comprehensive service management. With accolades including recognition as a 2023 Forbes Best in State Employer and Philadelphia Employer of Choice for 2024, SEPTA is not... Show More
Job Requirements
- Bachelor's degree in a business or transportation related field
- Minimum ten years progressively responsible transit experience
- Minimum five years managerial or administrative experience involving labor relations and personnel assignment
- Strong verbal, written and interpersonal communication skills
- Familiarity with labor contracts BLET, UTU-SMART and TCU preferred
- Knowledge of NORAC operating rules and SEPTA special instructions
- Proficiency in Microsoft Office suite
- Excellent organizational and leadership skills
- Valid driver's license
Job Qualifications
- Bachelor's degree in a business or transportation related field
- Ten years progressively responsible transit experience including five years in managerial or administrative capacity involving labor relations and assignment of work for both hourly and managerial personnel
- Strong verbal, written and interpersonal skills including ability to work with senior managers, the public and public agencies
- Knowledge of BLET, UTU-SMART and TCU labor contracts and work rules preferred
- Familiarity with NORAC operating rules and SEPTA special instructions
- Proficiency with personal computers and Microsoft Office including Word, Excel and PowerPoint
- Excellent organization, coordination and team management skills
- Exceptional attention to detail
- Ability to lead a large staff with clear and focused direction
- Valid driver's license
Job Duties
- Oversees staffing development for all scheduled RRD revenue train service including staffing projections, training, payroll and crew dispatching
- Oversees operation of Center City and outlying field station operations including staffing, facility management, third party contract management and customer service communication
- Ensures effective customer focused communications at all Railroad stations and customer facilities including information related to construction and maintenance projects impacting customer service
- Coordinates and interfaces with various departments and external agencies on customer communication regarding service and schedule changes
- Ensures safety, cleanliness and state of good repair of all Center City Railroad passenger stations and coordinates repair projects with other SEPTA departments and outside agencies
- Develops goals, rules and programs to improve safety, quality, productivity and efficiency of railroad service to increase customer satisfaction
- Monitors and reports employee performance and railroad service related to customer complaints and commendations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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