Senior Director, Retail Enablement and Operations

Levi Strauss & Co. (LS&Co.) is a globally recognized apparel company known for its iconic denim products and commitment to innovation, sustainability, and cultural impact. Founded in 1853, LS&Co. has built a rich heritage rooted in authenticity and social consciousness, making it a leader in the retail fashion industry. The company operates a wide network of stores primarily across the United States and Canada, serving millions of customers with a legacy brand that continually evolves to meet modern consumer tastes and expectations. LS&Co. stands out not only for its product excellence but also for fostering an inclusive workplace culture where employees can bring their authentic selves and contribute to meaningful work that leaves a positive mark on the world. The company emphasizes collaboration, empowerment, and diverse perspectives, making it a great place for professionals looking to grow their careers in retail and operations management.

The Senior Director, Retail Enablement and Operations, plays a pivotal role within LS&Co.'s retail organization by leading strategies and initiatives that drive operational excellence and omni-channel effectiveness across all Levi's stores in the U.S. and Canada. Reporting to the Vice President of U.S. Retail, U.S. & Canada Operations and Real Estate, this senior leadership position acts as the central operational voice bridging the gap between store teams and corporate headquarters. The role is responsible for defining and implementing end-to-end store operations strategies that translate business goals into scalable frameworks designed to support significant growth. It is a dynamic leadership role that requires balancing high-level strategic vision with detailed day-to-day operational management, ensuring that retail stores operate efficiently, stores’ teams feel supported, and customers enjoy outstanding service.

In this role, the Senior Director leads a high-performing team committed to improving retail field effectiveness by simplifying store processes, enhancing operational clarity, and spearheading innovations in store workflows and service models. The role involves orchestrating the modernization of retail operations including organizational design, roles, and ways of working to prepare the business for the future. Collaboration across functions—such as IT, HR, Finance, Legal, and Risk—is critical in this position to align global and regional standard operating procedures (SOPs) and to ensure that retail priorities are front and center in company-wide initiatives.

A key facet of the Senior Director’s duties is managing the technology ecosystem within stores and championing continuous process improvements that drive both operational efficiency and an exceptional customer experience. They lead pilot programs and large-scale rollouts of new tools, processes, and models that revolutionize the retail environment. The role also involves fostering a culture of accountability, collaboration, and forward thinking within the Retail Operations team and building leadership depth to sustain growth and excellence.

This position is hybrid, based in San Francisco, CA headquarters, with a typical schedule requiring in-office presence three days per week. The compensation for this full-time role ranges from $250,000 to $275,000 annually, with total rewards including base salary, performance incentives, 401(k) matching, paid leave, health benefits, product discounts, and more. Levi Strauss & Co. values diversity and inclusion, emphasizing equal opportunity for all applicants and employees. This role is a unique opportunity for a seasoned senior operations leader to have a significant impact on the future trajectory of a storied global brand, shaping how retail stores operate and succeed in today’s fast-evolving retail landscape.