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Senior Associate, Property Coordinator, DFW Airport Lounge (On-Site: DFW)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $87,700.00 - $100,100.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Long term incentives
Flexible working hours
Job Description
Capital One is a prominent financial services company that is committed to innovation, customer satisfaction, and excellence. Within its Premium Products & Experiences (PPX) organization, the Guest Experience team leads the initiative to bring world-class Capital One Lounges and Landings to premium travelers across the United States. These lounges are designed to set the gold standard for guest experiences, combining comfort, technology, and exceptional service to redefine the premium travel market. Capital One is expanding its footprint in Dallas Fort Worth Airport by hiring a Senior Associate, Property Coordinator to manage and oversee the operational integrity of the DFW Airport... Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- Minimum 3 years experience in facilities management, property management, luxury hospitality operations, or high-end retail management
- Minimum 3 years customer-facing operations experience
- Minimum 2 years experience with Google Suite or project management software such as Jira, Asana, or Smartsheets
- Ability to work onsite at the Dallas Fort Worth Airport lounge 4 to 5 days a week
- Flexibility to work irregular hours including evenings, weekends, and on-call support
- Ability to pass airport security background checks and obtain necessary badging
- Comfortable managing multiple workstreams simultaneously
- Experience deploying and troubleshooting technology including POS systems and proprietary software
- Strong stakeholder management and communication skills
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 3 years of experience in facilities management, property management, luxury hospitality operations, or high-end retail management
- At least 3 years of customer facing operations experience
- At least 2 years of experience in Google Suite or project management software (Jira, Asana, or Smartsheets)
- Bachelor’s Degree (preferred)
- 4+ years of experience in facilities management, property management, luxury hospitality operations, or high-end retail management (preferred)
- 2+ years experience in process or project management (preferred)
- PMP, Lean, Agile or Six Sigma certification (preferred)
Job Duties
- Monitor and audit service level agreements (SLAs) with a property service firm to ensure a premium, stable, and high-functioning lounge environment
- Serve as the primary point of contact for account management and technical teams within facilities management partner organizations
- Partner with the Design and Construction team on special project delivery including FF&E (furniture, fixtures, and equipment) repair/replacement and third-party maintenance oversight
- Coordinate and oversee third-party partner’s response to facility-based outages and emergency repairs including coordination of overnight work and irregular operating hours
- Manage the deployment, security, and maintenance of Capital One proprietary hardware and software for lounges in partnership with Network Services and Digital Product teams
- Ensure designated storage and logistics areas for in-airport and off-site facilities are maintained in compliance with lease and safety standards
- Audit and maintain compliance for local business licenses, permits, and airport operating agreements
- Enforce strict adherence to airport lease requirements including security protocols, badging, access control, and emergency procedures
- Manage reporting cycles for passenger load data and financial metrics to airport authorities and operators to ensure contractual transparency
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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