Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,232.00 - $53,817.60
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional development opportunities
Job Description
The City of Houston is a major metropolitan government organization dedicated to providing exceptional public services to one of the largest and most dynamic cities in the United States. Among its various departments, the Houston Airport System plays a crucial role in managing and operating the city's airports, ensuring they function efficiently, safely, and securely for millions of passengers each year. A key facility within this system is the William P. Hobby Airport, a vital airport that supports both domestic and international flights, serving as a crucial hub for travelers and commerce. The Airport Operations Center at William P. Hobby... Show More
Job Requirements
- High school diploma or GED
- Two years of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment
- Ability to work shift work including weekends and holidays
- Must be able to perform occasional stooping or bending and very light lifting
- Must be able to make coordinated motor movements in response to changing stimuli
- Must pass pre-employment drug test and physical examination
- Subject to random drug testing
- Must have strong communication and multitasking skills
Job Qualifications
- High school diploma or GED
- Two years of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment
- Prior experience in a medium to high volume dispatch, communications or call center preferred
- CCTV experience a plus
- Ability to monitor multiple screens
- Certification in NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE, or A.A.A.E ACE preferred
- Proficient in MS Outlook
- Knowledge of MS Office Suite a plus
Job Duties
- Handles most serious requests and emergencies
- Functions as a lead during emergency situations
- Trains telecommunicators on routine functions in communications center
- Provides relief and assists telecommunicator in resolving problems with equipment
- Operates the airport telephone exchange system to provide customers information on airline arrivals and/or departures, traffic, parking, service complaints, lost luggage/passengers, directions, and emergencies
- Maintains daily log of calls
- Receives and directs public distress calls for lost and locked vehicles, tows, stuck elevators, and maintenance calls for airport injuries, parking meters, ticket spitters, traffic signs and traffic and weather conditions
- Broadcasts information to appropriate airport/tenant personnel on aircraft emergencies, bomb threats, hazardous conditions, and major natural disasters
- May provide prearrival instructions to callers
- Maintains a log of emergency activity during shift
- Enters domestic and international airline schedules into information display system
- Reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes
- Monitors access control systems to ensure no unauthorized access to Aircraft Operating Area (AOA) and other security areas by the public, employees, or tenants of the airport
- Notifies appropriate authorities of civil defense alerts
- Relays information and calls to appropriate personnel for repair service regarding malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks
- Updates maintenance tracking system
- Tests and initiates work order for repair of communication and alarm equipment and backup systems to ensure serviceability
- Ensures field reports concerning emergency activity are routed to appropriate personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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