Senior Account Associate- Commercial Insurance- Select Business- Remote

Insurance Office of America is a premier insurance brokerage firm specializing in delivering comprehensive insurance solutions to a diverse clientele. Established as a leading player in the industry, the company prides itself on its commitment to providing exceptional customer service and tailored insurance products. With a strong presence across various U.S. locations and a focus on innovation and client satisfaction, Insurance Office of America has built a reputation for reliability, integrity, and excellence. The company offers a supportive work environment, encouraging professional growth, community involvement, and work-family balance, making it an attractive employer for insurance professionals seeking a rewarding career path. The Senior Account Associate - Commercial Lines role at Insurance Office of America is designed for experienced insurance professionals who thrive in a dynamic, customer-focused environment. This position is remote-based within the Central or Mountain Time Zones, preferably out of California, and focuses on managing a book of general select business accounts. The Senior Account Associate will provide vital administrative and customer service support to account teams, producers, and assigned groups of accounts, working under the guidance of Account Managers, Account Executives, or Producers. The role demands a high level of autonomy in resolving moderately complex customer service issues while managing smaller or less complex accounts. The Senior Account Associate plays a crucial role in ensuring that all production and quality standards are meticulously followed, while also safeguarding the company from liability risks related to errors and omissions. This position requires a multifaceted skill set encompassing effective communication, detailed policy management, and a deep understanding of commercial insurance brokerage. Responsibilities include leading team support functions, managing policy renewals and endorsements, supporting new and renewal business processes, reviewing contracts for appropriate coverage, handling accounts receivable, and maintaining accurate system data. The role also emphasizes continuous improvement and upholding the core values of Insurance Office of America by demonstrating leadership and integrity. Candidates for this role should have a minimum of three years of customer service experience within the insurance industry, possess active licensing with a preferred CISR designation, and exhibit strong analytical and problem-solving capabilities. Proficiency in Microsoft Office applications and exceptional organizational skills are essential. This role requires a candidate who is proactive, detail-oriented, and committed to delivering exceptional service to clients and internal teams alike. The compensation for the Senior Account Associate position ranges from $43,000 to $58,000 annually, depending on experience, skills, and geographic location. Insurance Office of America offers a competitive salary, bonus potential, and a comprehensive benefits package. This includes company-paid health insurance, paid holidays, vacation and sick leave, 401K with employer match, employee stock participation, and opportunities for professional development and career growth. Insurance Office of America is committed to fostering a diverse and inclusive workplace and encourages candidates from all backgrounds to apply. The application process includes a 30-minute phone screen, online assessments, and interviews. This position requires flexibility as there may be occasional onsite work required in accordance with company policy, especially for individuals residing within a 50-mile radius of a branch location. Overall, the Senior Account Associate role offers a unique opportunity to grow within a respected insurance brokerage while contributing to a culture that values integrity, service excellence, and continuous improvement.