Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $29,177.84 - $33,992.97
Benefits
competitive salary
Training and certification opportunities
Employee Discounts
health insurance options
Paid Time Off
Opportunities for advancement
Supportive team environment
Job Description
The hiring establishment is a retail company that places a strong emphasis on customer service and efficient checkout experiences. With a commitment to fostering a welcoming and supportive shopping environment, this company integrates modern technology with personalized service, striving to ensure that each guest's visit is as seamless and satisfying as possible. The company operates self checkout registers and employs specialists dedicated to assisting customers with this technology, enhancing both convenience and customer engagement. This role is a vital part of the company’s efforts to merge advanced retail solutions with traditional, friendly customer interactions. Employment type is typically full-time or part-time, depending on the scheduling needs, with competitive compensation aligned with retail industry standards. While salary specifics are determined by experience and location, the role offers opportunities for professional development within the retail environment.Show More
The role of the Self Checkout Specialist is central to the customer experience and the daily operations at the self checkout area. The specialist acts as the primary attendant for the self checkout registers, responsible for welcoming guests and providing ongoing assistance to ensure that their experience with the self checkout process is positive and efficient. This position requires a combination of technical know-how and strong interpersonal skills, as the specialist must engage guests in conversation, educate them about how to use the self checkout registers, and respond promptly to any issues or questions they might have. In addition to helping customers, the specialist also monitors the condition of the registers, including cleanliness and supplies, and troubleshoots any technical problems that arise. The ability to enforce company policies, such as verifying ID for alcohol and tobacco purchases, is also a critical aspect of this role.
The Self Checkout Specialist is expected to follow all management directives and comply with established dress codes and work schedules, maintaining a professional appearance at all times. They actively encourage guests to participate in customer satisfaction surveys, rewards programs, and promotional events, thereby contributing to the overall engagement and marketing initiatives of the company. This role demands a high level of attention to detail, multitasking skills, and physical stamina, as it involves assisting multiple guests simultaneously and performing physical activities like lifting, bending, and standing for extended periods. Certified training, including the "Becoming SCO Pro certified" program and maintaining Alcohol Seller/Server Certification, are mandatory to ensure all employees are knowledgeable and compliant with legal and operational standards.
Overall, the Self Checkout Specialist is a customer-focused, adaptable team member who plays an essential role in delivering an efficient and pleasant checkout experience for all guests. This role is ideal for individuals who enjoy working in a dynamic retail environment and who take pride in delivering outstanding service while managing multiple responsibilities with professionalism and care.Show Less
The Self Checkout Specialist is expected to follow all management directives and comply with established dress codes and work schedules, maintaining a professional appearance at all times. They actively encourage guests to participate in customer satisfaction surveys, rewards programs, and promotional events, thereby contributing to the overall engagement and marketing initiatives of the company. This role demands a high level of attention to detail, multitasking skills, and physical stamina, as it involves assisting multiple guests simultaneously and performing physical activities like lifting, bending, and standing for extended periods. Certified training, including the "Becoming SCO Pro certified" program and maintaining Alcohol Seller/Server Certification, are mandatory to ensure all employees are knowledgeable and compliant with legal and operational standards.
Overall, the Self Checkout Specialist is a customer-focused, adaptable team member who plays an essential role in delivering an efficient and pleasant checkout experience for all guests. This role is ideal for individuals who enjoy working in a dynamic retail environment and who take pride in delivering outstanding service while managing multiple responsibilities with professionalism and care.Show Less
Job Requirements
- Must complete the "Becoming SCO Pro certified" training course
- must maintain Alcohol Seller/Server Certification
- must have previous experience as a cashier
- must be able to multitask and assist multiple guests at one time
- must be able to initiate conversations with guests
- must be able to stand for long periods of time (up to 6 hours)
- must be available to work during the hours of self checkout operations
- ability to work at fast-paced but efficient and controlled manner
- ability to perform all physical aspects of checker/sacker/stocker duties including but not limited to bending, lifting, walking, squatting, climbing and at times running
- ability to operate all checking equipment, keep accurate records, count money and make change
- ability to lift to a height of 4 feet, items weighing up to 40 lbs. on a regular basis
- ability to accept supervisory coaching related to performance, work habits and attitude
- ability to function as a team member and get along with others
Job Qualifications
- Must complete the "Becoming SCO Pro certified" training course
- must maintain Alcohol Seller/Server Certification
- must have previous experience as a cashier
- must be able to initiate conversations with guests
- ability to operate all checking equipment, keep accurate records, count money and make change
- ability to accept supervisory coaching related to performance, work habits, and attitude
- ability to function as a team member and get along with others
Job Duties
- Acknowledge, greet, and engage guests when they enter the self checkout area
- follow daily work schedule as assigned by management
- follow dress code in accordance with team member handbook
- greet and communicate politely to each guest on premises
- ensure guests have a positive experience while using the self checkout registers
- be attentive at all times to needs of guests and be ready and able to assist at all times
- ensure all items are scanned at the register correctly
- properly ID customers per company policy when purchasing alcohol and/or tobacco products
- encourage guest participation in satisfaction survey
- encourage guest participation in rewards program
- encourage guest participation in promotional programs when applicable
- monitor conditions of registers including cleanliness and supplies
- learn the procedures for all functions regarding walk-offs, voids, overrides, and other interventions
- record and troubleshoot any issues with the self checkout registers
- perform other duties as directed by management
Job Location
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