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Security Service Technician V

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $21.00 - $30.00
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Benefits

Competitive starting pay
Paid training
global advancement opportunities
company vehicle as applicable
Referral bonuses
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Life insurance
401(k) Savings Plan with Company Match
short-term and long-term disability
Employee assistance program
Wellness Program

Job Description

Johnson Controls International plc is a global leader in creating intelligent building products, integrated solutions, and energy management. Known for its commitment to innovation and sustainability, Johnson Controls offers opportunities for professionals to contribute to cutting-edge technologies that enhance safety, security, and operational excellence. This company is dedicated to fostering a diverse and inclusive work environment, where employees can thrive and grow their careers while impacting the way the world operates through purposeful solutions.

The role being offered is a specialized position focused on designing, installing, and servicing software and hardware for integrated communication applications, including security, fire, video surv... Show More

Job Requirements

  • High school diploma required
  • associates degree preferred
  • variety of security, fire and communication manufacturer product certifications
  • state and local certifications as required
  • completion of up to and including Level E of the Technician Career Ladder training courses
  • experience in designing, installing, inspecting and repairing integrated systems/applications
  • experience with Software House, American Dynamics, Bosch, DMP and other enterprise level access control systems, CCTV and IP video systems
  • aptitude and experience in wireless and LAN/WAN network engineering using Cisco products
  • good knowledge of Cisco switches, routers, IOS software and diagnostics
  • excellent communication and organizational skills
  • ability to manage multiple tasks and resources
  • client/server diagnostic support skills
  • good understanding of IP Backbone Architecture and TCP/IP protocol
  • strong analytical and troubleshooting skills
  • ability to interact effectively with internal organization and customers
  • high level of PC literacy
  • valid driver license
  • ability to occasionally travel out of town
  • ability to pass government background investigations
  • availability for after-hours support
  • compliance with Covid-19 vaccination policy where applicable

Job Qualifications

  • Associates Degree preferred or equivalent work experience
  • variety of security, fire and communication manufacturer product certifications
  • state and local certifications as required
  • completion of up to and including Level E of the Technician Career Ladder for Safety, Soft Skills, Intrusion, Networking, Computer, State Certifications, Access Control and Close Circuit Television training courses
  • experience with Software House, American Dynamics, Bosch, DMP, and other Enterprise Level Access Control systems, CCTV and IP video systems
  • aptitude and experience in wireless and LAN/WAN network engineering using Cisco products including Layer 2/3 switches and routers
  • solid working understanding of Cisco switches, routers, IOS software and diagnostics
  • good working knowledge of required technical hardware such as Cisco Routers, CSU, DSU, bridges, multiplexers, servers and switches
  • excellent oral and written communication skills
  • excellent organizational skills
  • client/server diagnostic support skills
  • good understanding of IP Backbone Architecture, TCP/IP protocol
  • strong analytical and troubleshooting skills
  • ability to interpret/read blueprints, building plans, electrical schematics and sprinkler/fire plans
  • valid driver license
  • ability to pass government background investigations when required
  • advanced knowledge of designing, installing, inspecting and repairing integrated systems/applications
  • ability to work independently or in a team environment

Job Duties

  • Design, install and service the software and hardware for integrated systems/applications without supervision
  • complete system and network programming as required
  • locate and clear trouble with damaged equipment or wiring, readjust equipment, repair or replace inoperative equipment and test for proper operation
  • maintain liaison between Johnson Controls and the customer to ensure proper communication and customer satisfaction
  • coordinate testing and final acceptance of system/application with the customer and relevant agencies
  • ensure proper application of system products to meet customer requirements
  • responsible for engineering, configuration, installation, maintenance and support of data/video communication networks including wireless and IP solutions
  • develop and provide training and technical support tools for users with varying levels of IT, security and fire knowledge
  • construct and maintain up-to-date and accurate documentation of security, fire and network configurations, diagrams and programming records

Job Location

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