Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Caesars Entertainment is a globally recognized leader in the gaming and hospitality industry, known for its iconic brands and commitment to delivering extraordinary experiences to guests worldwide. Headquartered in Las Vegas, Nevada, Caesars Entertainment operates a diverse portfolio of resorts, casinos, and entertainment venues, including the prestigious Horseshoe Bossier property located in Bossier City, Louisiana. The company prides itself on creating spectacular worlds that immerse, inspire, and connect individuals through excellence in service and innovative offerings. Caesars Entertainment’s mission, vision, and values emphasize creating extraordinary experiences, blazing trails in the industry, and fostering a culture of teamwork and service that resonates with guests and employees alike.
The Security Officer position at Horseshoe Bossier represents a vital role within Caesars Entertainment, focused on ensuring the safety and well-being of both guests and team members on the property. This full-time, on-site role requires a blend of vigilance, excellent customer service skills, and the ability to respond effectively to diverse safety concerns. The Security Officer acts as the first point of contact for guests needing assistance or information, providing a welcoming and secure environment that supports the overall guest experience. With responsibilities ranging from patrolling the property to enforcing company policies and providing first aid, the role demands physical stamina, keen observational skills, and a calm demeanor in crisis situations. Caesars Entertainment commits to supporting its security team through comprehensive training, including baton (ASP) training, first aid, CPR, and alcohol awareness certifications.
Horseshoe Bossier’s Security Officers are expected to uphold the company’s values by contributing to a culture of respect, teamwork, and personalized attention. The role not only involves protecting the property and its occupants but also assisting law enforcement authorities when necessary and maintaining detailed documentation of incidents. The position requires flexibility to work any day of the week and any shift, reflecting the 24/7 nature of casino operations. Candidates must be able to meet physical demands such as restraining individuals, lifting heavy loads, and responding quickly to safety hazards. This role offers the opportunity to be part of a dynamic team dedicated to creating a safe and inviting atmosphere that aligns with Caesars Entertainment’s People Planet Play initiative, which focuses on enhancing community well-being and economic development.
As a Security Officer at Horseshoe Bossier, individuals will play a crucial role in safeguarding the guests’ experiences by maintaining a secure and orderly environment. The company prioritizes employee well-being, diversity, and inclusion, providing reasonable accommodations and supporting equal employment opportunities. The job also involves adhering to regulatory and departmental standards while demonstrating excellent communication and interpersonal skills with guests and team members. This position is well-suited for individuals committed to safety, service excellence, and who thrive in a fast-paced, customer-focused environment. Through consistent performance and dedication, Security Officers help Caesars Entertainment sustain its reputation as a premier destination for entertainment and hospitality, making meaningful contributions to a workplace culture based on family-style service and mutual respect.
The Security Officer position at Horseshoe Bossier represents a vital role within Caesars Entertainment, focused on ensuring the safety and well-being of both guests and team members on the property. This full-time, on-site role requires a blend of vigilance, excellent customer service skills, and the ability to respond effectively to diverse safety concerns. The Security Officer acts as the first point of contact for guests needing assistance or information, providing a welcoming and secure environment that supports the overall guest experience. With responsibilities ranging from patrolling the property to enforcing company policies and providing first aid, the role demands physical stamina, keen observational skills, and a calm demeanor in crisis situations. Caesars Entertainment commits to supporting its security team through comprehensive training, including baton (ASP) training, first aid, CPR, and alcohol awareness certifications.
Horseshoe Bossier’s Security Officers are expected to uphold the company’s values by contributing to a culture of respect, teamwork, and personalized attention. The role not only involves protecting the property and its occupants but also assisting law enforcement authorities when necessary and maintaining detailed documentation of incidents. The position requires flexibility to work any day of the week and any shift, reflecting the 24/7 nature of casino operations. Candidates must be able to meet physical demands such as restraining individuals, lifting heavy loads, and responding quickly to safety hazards. This role offers the opportunity to be part of a dynamic team dedicated to creating a safe and inviting atmosphere that aligns with Caesars Entertainment’s People Planet Play initiative, which focuses on enhancing community well-being and economic development.
As a Security Officer at Horseshoe Bossier, individuals will play a crucial role in safeguarding the guests’ experiences by maintaining a secure and orderly environment. The company prioritizes employee well-being, diversity, and inclusion, providing reasonable accommodations and supporting equal employment opportunities. The job also involves adhering to regulatory and departmental standards while demonstrating excellent communication and interpersonal skills with guests and team members. This position is well-suited for individuals committed to safety, service excellence, and who thrive in a fast-paced, customer-focused environment. Through consistent performance and dedication, Security Officers help Caesars Entertainment sustain its reputation as a premier destination for entertainment and hospitality, making meaningful contributions to a workplace culture based on family-style service and mutual respect.
Job Requirements
- High school diploma or equivalent
- two years experience in a position with direct guest contact
- must possess excellent customer and employee relations skills
- must have a valid driver’s license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years
- must be able to work any day of the week and any shift
- must be able to get along with co-workers and work as a team
- ability to read, write, speak, and understand English
- must undergo eight (8) hours of ASP (baton) training
- must be able to obtain First Aid, CPR, and Alcohol Awareness Certifications
- must be able to physically restrain adults who weight more than 200 pounds
- must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs
- must be able to lift and carry up to 60 pounds
- must be able to push or pull up to 150 pounds
- ability to make rational decisions when handling guest and Team Member issues
- ability to see and remember the specific details of incidents and persons
- ability to give court testimony when necessary and write detailed reports
- respond to visual and aural cues
- must present a well-groomed appearance
- must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees
- must be able to respond calmly in crisis and stressful situations
- must be able to work independently
- must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust
Job Qualifications
- High school diploma or equivalent
- two years experience in a position with direct guest contact
- excellent customer and employee relations skills
- valid driver’s license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years
- ability to read, write, speak, and understand English
- ability to obtain First Aid, CPR, and Alcohol Awareness Certifications
Job Duties
- Responsible for the safety and well being of guests and fellow Team Members
- gives directions and provides escort to customers in need
- provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings
- patrols all sections of property to identify safety hazards and breaks in security
- creates lost and found detailed descriptions of people and incidents
- enforces all company policies and procedures
- provides First Aid and CPR when necessary
- meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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