Seasons Cafe Food and Beverage Supervisor, Southland Casino

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.00 - $22.00
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Work Schedule

On-call
Day Shifts
Weekend Shifts
Fixed Shifts
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Benefits

Paid holidays
Dental Insurance
employee discount
Paid parental leave
flexible schedule
Employee assistance program
401(k) matching
Opportunities for advancement
Vision Insurance
Parental leave

Job Description

Southland Casino Hotel, operated by Delaware North, is a premier entertainment and hospitality establishment located in West Memphis, Arkansas. Home to more than 2200 slot machines, live blackjack, craps, and roulette tables, along with simulcast wagering and a sportsbook, Southland Casino is a vibrant destination for gaming and leisure. The newly added hotel features 300 luxurious rooms and suites, making it an attractive choice for guests seeking both excitement and comfort. Delaware North, the parent company, is a family-owned global hospitality and food service leader with over 100 years of experience, offering various career paths in iconic venues around the world. This deep-rooted legacy in hospitality ensures that employees are part of a dynamic and supportive work environment focused on growth, innovation, and exceptional guest experiences. The company is an equal opportunity employer committed to diversity and inclusion, considering all qualified applicants without discrimination based on race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The role of Food and Beverage Supervisor at Southland Casino provides an exciting opportunity for individuals seeking to contribute to a high-energy and service-focused hospitality environment. This position is available on a full-time or part-time basis, with flexible hours that may include overnight, evenings, weekends, holidays, and on-call shifts. The pay ranges from $18.00 to $22.00 per hour, reflecting the importance of the role in maintaining smooth daily operations.

In this role, the Food and Beverage Supervisor is entrusted with overseeing and improving all aspects of food and beverage service, ensuring the highest possible standards for guests. The supervisor assists management in developing and training team members, maintaining stocked work areas, and identifying operational improvements to enhance efficiency and guest satisfaction. The position requires strong organizational skills, attention to detail, and the ability to lead a team responsibly under varying shift schedules, including a 10-hour shift and overtime when needed. Applicants must have a minimum of 2 years of hospitality experience and at least 1 year in a supervisory role, although no formal college degree is required. Physical demands include the ability to lift up to 50 pounds and to stand and walk for extended periods, making it a hands-on leadership role in a busy service environment.

Delaware North offers comprehensive benefits to support the personal and professional well-being of its team members. These benefits include weekly pay, training and development opportunities, employee discounts, and flexible work schedules. Eligible team members may also receive health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, paid parental bonding leave, employee assistance programs, and tuition or professional certification reimbursement. This robust package underscores the company's commitment to creating an environment where employees can thrive and grow their hospitality careers. If you are passionate about delivering exceptional guest experiences and aspire to grow within a respected global hospitality company, this Food and Beverage Supervisor position at Southland Casino in West Memphis presents a rewarding career path worth considering.

Job Requirements

  • No college degree required
  • Minimum of 2 years' experience in a hospitality role
  • Minimum of 1 year related supervisory experience required
  • Exceptional organization and guest service abilities required
  • Ability to lift up to 50 lbs
  • Ability to stand and walk for extended periods
  • Willingness to work overnight, evenings, weekends, and holidays shifts
  • Must be able to work a 10-hour shift and overtime as needed

Job Qualifications

  • Minimum of 2 years' experience in a hospitality role
  • Minimum of 1 year related supervisory experience
  • Exceptional organization and guest service abilities
  • Strong leadership and communication skills
  • Ability to work flexible hours including nights, weekends, and holidays
  • High school diploma or equivalent

Job Duties

  • Assist managers in the training and development of the team
  • Ensure the work area is adequately stocked with all products and supplies needed for service
  • Collaborate with managers concerning operational deficiencies
  • Monitor daily operations to ensure compliance with company policies
  • Provide excellent guest service and resolve any issues promptly
  • Oversee staff scheduling and shift coordination
  • Maintain cleanliness and safety standards in all food and beverage areas

Job Criteria

Experience

Mid Level (3-7 years)


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