
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $18.47
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
The Lodge, located in the heart of Sonoma and mere steps from the historically rich and charming Plaza, is a distinguished resort that brings the enchanting town of Sonoma to life through authentic and nuanced experiences. This establishment honors the legacy of centuries-old local craftspeople through meticulous hand-crafted touches that pay homage to the region's rich heritage. The Lodge emphasizes deep appreciation for the process behind the finished product, whether it be wine, art, or olive oil, fostering a unique connection between guests and the culture of Sonoma. This approach is reflected in their programming, which not only entertains but also educates, allowing guests to develop a richer understanding and appreciation of the local artistry and craftsmanship. The Lodge is renowned for its warm and welcoming associates who embody pride and love for the Sonoma region, creating an inviting atmosphere that makes guests feel not just visitors, but locals and friends. The resort’s strong community ties enable an immersive experience where guests can seamlessly engage with Sonoma’s local culture and surroundings.
The role being offered is for a Valet Attendant who operates under general supervision and is responsible for delivering excellent valet services to hotel guests. This position plays a critical role in ensuring guest satisfaction and comfort by responding promptly and courteously to their needs. The Valet Attendant will assist the Doorman in greeting guests upon arrival and departure, helping to foster a positive first and last impression. Key responsibilities include meeting and greeting guests arriving at the hotel in various forms of transportation, assisting with luggage retrieval, and carefully noting any existing vehicle damage. Additional duties encompass escorting guests and their luggage into the lobby for registration, explaining valet parking procedures and fees, and providing accurate directions to the registration area. This role also requires parking vehicles securely, documenting vehicle information such as location, guest name, license plate number, and vehicle type on key tags, and driving vehicles safely and efficiently within the hotel premises. Furthermore, the Valet Attendant provides general information and directions, responds to guest inquiries regarding transportation, hotel services, local events, and points of interest, and maintains professionalism and courtesy at all times. This position demands physical stamina, as it involves prolonged standing, walking, lifting baggage up to 65 pounds, and occasional exposure to outdoor elements. The Lodge is committed to fostering a supportive work environment and offers competitive compensation, with the pay rate for this role set at USD $18.47 per hour. This position is ideal for individuals who take pride in delivering exceptional customer service, enjoy interacting with diverse guests, and have an appreciation for the unique cultural offerings of Sonoma.
The role being offered is for a Valet Attendant who operates under general supervision and is responsible for delivering excellent valet services to hotel guests. This position plays a critical role in ensuring guest satisfaction and comfort by responding promptly and courteously to their needs. The Valet Attendant will assist the Doorman in greeting guests upon arrival and departure, helping to foster a positive first and last impression. Key responsibilities include meeting and greeting guests arriving at the hotel in various forms of transportation, assisting with luggage retrieval, and carefully noting any existing vehicle damage. Additional duties encompass escorting guests and their luggage into the lobby for registration, explaining valet parking procedures and fees, and providing accurate directions to the registration area. This role also requires parking vehicles securely, documenting vehicle information such as location, guest name, license plate number, and vehicle type on key tags, and driving vehicles safely and efficiently within the hotel premises. Furthermore, the Valet Attendant provides general information and directions, responds to guest inquiries regarding transportation, hotel services, local events, and points of interest, and maintains professionalism and courtesy at all times. This position demands physical stamina, as it involves prolonged standing, walking, lifting baggage up to 65 pounds, and occasional exposure to outdoor elements. The Lodge is committed to fostering a supportive work environment and offers competitive compensation, with the pay rate for this role set at USD $18.47 per hour. This position is ideal for individuals who take pride in delivering exceptional customer service, enjoy interacting with diverse guests, and have an appreciation for the unique cultural offerings of Sonoma.
Job Requirements
- High school diploma or equivalent
- No prior experience required
- General knowledge of basic customer service skills
- Fluency in oral and written English
- Knowledge of local establishments and community
- Ability to drive automatic and manual vehicles
- Possession of a valid driver’s license
- Driving record that meets insurance carrier standards
- Ability to see objects and people up close and at a distance
- Ability to grasp handles, carry bundles and lift packages
- Ability to push, lift and carry up to 65 lbs throughout entire shift
- Willingness to work in a physically strenuous environment with prolonged standing, walking and climbing stairs
- Ability to work indoors with intermittent exposure to outdoor elements
Job Qualifications
- High school diploma or equivalent
- Must have general knowledge of basic customer service skills
- Must be fluent in oral and written English
- Must have knowledge of local establishments, businesses and the surrounding community
- Must be able to drive automatic and manual vehicles
- Must have a valid driver’s license
- Must have a driving record that meets insurance carrier requirements
Job Duties
- Meet and greet all guests in all forms of transportation arriving at the hotel
- Assist guests with retrieving their luggage from vehicles
- Point out to guest and note existing vehicle damage on key tags in the appropriate space provided
- Assist Doorman in escorting guests and luggage into the lobby for registration
- Explain valet parking procedures and fees
- Give proper directions to registration area for check-in
- Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto
- Drive vehicles in a safe and efficient manner
- Give general directions and information
- Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities
- Professionalism and courtesy are to be extended at all times to guests, associates and vendors
- Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel
- All other duties as assigned, requested or deemed necessary by management
Job Criteria
Experience
No experience required
Job Location
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