Seasonal Server - Rooftop Pool Bar

The Luxury Collection Hotels & Resorts is a prestigious and globally recognized group of luxury hotels, offering guests authentic experiences that create lasting and treasured memories. With over 120 properties spanning more than 35 countries, the brand has a rich heritage dating back to 1906 under the Italian CIGA brand, known for its celebrated European properties. These hotels and resorts range from legendary palaces and remote retreats to timeless modern classics, each uniquely reflecting the cultural essence of their location. As part of Marriott International, The Luxury Collection embraces a commitment to exceptional hospitality, rich storytelling, and delivering genuine, personalized guest services that cater to luxury travelers' desires.

This particular opportunity is a full-time, seasonal, non-management role based at a rooftop pool bar located at 465 S La Cienega Blvd, Los Angeles, California. The position offers hourly pay of $16.90 and is tip eligible, making it a great opportunity for individuals looking to combine their passion for food and beverage service with an upscale, vibrant environment. The role centers around food and beverage service, specifically serving food courses and alcoholic beverages to guests, while ensuring a high standard of service and guest satisfaction.

The Server position involves more than just taking and delivering orders. It requires meticulous attention to detail such as setting tables according to the type of event and service standards, answering guests' menu-related questions, and effectively communicating with the kitchen on various aspects including menu inquiries, wait times, re-cooking orders, and food availability. There is a strong emphasis on catering to guest preferences and dietary restrictions by passing along special meal requirements such as allergies and dietary needs to the kitchen.

Using the MICROS system to record transactions accurately is a fundamental part of the job, along with checking in with guests during their dining experience to guarantee satisfaction with each food course and beverage served. Maintaining cleanliness and orderliness in work areas, including dishes, glassware, and the overall bar environment, is also essential throughout the shift. At closing, duties extend to restocking items, turning off lights, and completing other end-of-day responsibilities.

This position requires adherence to all company safety and security policies along with timely reporting of any accidents, injuries, or unsafe working conditions to the management. Training and certification in safety are mandatory. Employees must present a clean, professional appearance and maintain confidentiality regarding proprietary company information, while protecting the organization's assets.

Guest interaction is a vital component of the role, involving welcoming and acknowledging guests per company standards, proactively addressing their service needs, assisting individuals with disabilities, and expressing genuine appreciation upon departure. Communication skills are critical, requiring clear and professional interactions with guests and colleagues. The role also demands a collaborative attitude, supporting team goals, responding to concerns appropriately, and maintaining a positive work environment.

Physical requirements include standing, sitting, or walking for extended periods, and the ability to move, lift, and carry objects weighing up to 25 pounds independently, and heavier items with assistance. The nature of the job means working on uneven, slippery surfaces and varying elevations such as stairs and ramps, requiring flexibility and coordination.

Overall, this Server role within The Luxury Collection’s rooftop pool bar provides an enriching environment for those passionate about delivering upscale food and beverage service. It offers valuable experience in a luxury hospitality setting, ideal for individuals eager to develop their career in the food and beverage industry with a renowned global brand.