Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $8.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays

Job Description

Pyramid Global Hospitality is a renowned hospitality company that truly puts people first. With a commitment to fostering an inclusive and supportive work environment, Pyramid Global Hospitality stands out as an employer that values diversity, employee growth, and wellbeing. Operating worldwide with over 230 properties, this company has established a reputation for prioritizing meaningful relationships within its teams, ensuring every employee experiences a culture of development and support. Employees benefit from comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Furthermore, Pyramid Global Hospitality actively focuses on continuous training to enhance the skills and career prospects of its workforce. This dedication to people-first values has made Pyramid Global Hospitality a leading name in the hospitality industry and a sought-after place to build a fulfilling career.

The Phelps, a standout property within the Pyramid Hotel Group portfolio, is a boutique hotel located in the historic Phelps Building in Cincinnati’s city center. Celebrated as the number one hotel in Cincinnati, The Phelps offers 134 guest rooms and 5,039 square feet of event space, complemented by a unique rooftop restaurant and terrace. What truly distinguishes The Phelps is its exceptional team members who are recognized as some of the best and most talented in the business. Joining The Phelps means becoming part of a team dedicated to delivering unparalleled guest experiences.

We are currently seeking a highly motivated and customer-focused Restaurant Server to join our dynamic team at The Phelps. In this crucial role, the server acts as the face of our restaurant, directly influencing the guests' dining experience. The successful candidate will be responsible for maintaining cleanliness of tables, presenting menus, taking accurate orders including special requests, and serving food and beverages efficiently. This position requires quick thinking, an engaging attitude, and the ability to work collaboratively with kitchen and bar staff. The server will also handle guest concerns with professionalism, aiming for resolutions that leave guests satisfied. The role offers an exciting opportunity for those passionate about hospitality, provided they thrive in fast-paced settings and have a strong knowledge of culinary offerings, including wine, beer, cocktails, and spirits.

This role is perfect for someone who enjoys making meaningful connections, understands the art of descriptive selling, and is motivated to step up and contribute effectively to the team's success. At The Phelps, you will not only grow and learn at a world-class property but also belong to a company that recognizes and celebrates its people. With compensation starting at $8.00 per hour, Pyramid Global Hospitality ensures that each individual’s skills, experience, certifications, and location-related cost of labor factors are taken into account to offer a fair and competitive package. This is an equal opportunity employer committed to diversity, equity, and inclusion within the workplace, making it an ideal destination for hospitality professionals at any stage in their career.

Job Requirements

  • minimum high school diploma or equivalent
  • 2-4 years of food service experience
  • knowledge of wine, beer, cocktails, and spirits
  • ability to work in a fast-paced environment
  • strong communication skills
  • friendly and engaging personality
  • willingness to learn and grow in a team environment

Job Qualifications

  • 2-4 years of food service experience
  • knowledge of wine, beer, cocktails, and spirits
  • excellent communication skills
  • ability to work under pressure in a fast-paced environment
  • engaging and welcoming personality
  • passion for creating exceptional guest experiences
  • descriptive selling skills

Job Duties

  • Prepare the restaurant pre-shift for the service ahead
  • greet guests as they arrive or move about the restaurant
  • guide guests on their culinary journey through descriptive selling of the menu
  • be accurate in your order taking, confirming all special requests
  • master the menu and understand details to enhance conversation
  • work collaboratively with other restaurant servers and kitchen or bar staff
  • assist guests who have concerns to guide them to a resolution that leaves them happy
  • finalize the experience through timely and accurate bill presentation

Job Criteria

Experience

Mid Level (3-7 years)


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