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Lowe's Companies, Inc. (NYSE: LOW) is a leading FORTUNE 100 home improvement company with a strong presence in the retail sector. The company serves communities through its wide network of over 1,750 home improvement stores, 540 branches, and 120 distribution centers across North America. Headquartered in Mooresville, North Carolina, Lowe's is dedicated to improving lives by offering high-quality products and exceptional customer service to millions of homeowners, contractors, and DIY enthusiasts. With fiscal 2025 sales surpassing $86 billion and employing approximately 300,000 associates, Lowe's continues to be a trusted name in the home improvement industry.

Working at Lowe's means joining a company that values community involvement, diversity, and the development of skilled trade experts. The company prioritizes safe, affordable housing, community improvement, and disaster relief efforts, underscoring its commitment to corporate social responsibility. As an equal opportunity employer, Lowe's fosters an inclusive work environment, embracing individuals from all backgrounds and providing them with equal access to opportunities for growth and success.

This role centers on providing SMART customer service to Lowe's customers by adhering to the company's policies, procedures, and customer service programs. The position demands a proactive approach to understanding customer needs and assisting customers in locating, demonstrating, selecting, carrying, and loading merchandise. It requires effective communication to explain warranties, product features, and benefits, ensuring customers make informed purchasing decisions. The role also includes writing contracts and invoices related to equipment rental and tool repairs, specifically within the Tool Rental Department.

Employees in this role are cross-functionally trained to assist in multiple areas of the store to deliver the best possible customer experience. There is a strong emphasis on maintaining store safety and security, including detecting signs of shoplifting and other security risks, and following comprehensive safety protocols. The role involves operating various store equipment such as Zebra phones, paging systems, panel saws, paint mixers, and CCTV surveillance systems, among others.

Lowe's offers competitive hourly pay ranging from $16.50 to $17.85, reflecting factors such as position, location, education, training, and experience. The company also provides a comprehensive benefits package that includes health, dental, and vision insurance, life and disability insurance, paid time off, flexible spending and health savings accounts, a 401(k) retirement account with company match, employee assistance programs, tuition assistance, parental leave, adoption assistance, associate discounts, and more. These benefits support the overall well-being and professional development of its associates.

Joining Lowe's means becoming part of a reputable retail giant where customer service excellence and associate development are paramount. This position offers individuals the opportunity to build valuable retail experience while working in a supportive environment that encourages growth and community involvement. Lowe's commitment to diversity and inclusion ensures that every associate is respected and empowered to reach their full potential.