Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $25.35
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Training and development opportunities
Paid Time Off
competitive hourly wage
Employee Discounts
Diverse and inclusive workplace
Career advancement opportunities
Health and wellness programs

Job Description

JW Marriott Newport Beach is a luxurious resort and spa located in the heart of Newport Beach, California. As part of Marriott International's esteemed portfolio, JW Marriott is synonymous with exceptional hospitality, a commitment to quality, and a dedication to creating memorable guest experiences. This resort offers a refined and elegant environment where guests can enjoy top-tier amenities, exquisite dining, and outstanding service. Marrying the sophistication of a luxury resort with the warmth of excellent customer service, JW Marriott Newport Beach provides a workplace culture that values diversity, innovation, and continuous development. The establishment is committed to maintaining safe work environments, delivering quality standards, and ensuring professional appearance and communication throughout its team. JW Marriott places a strong emphasis on employee well-being and growth, creating opportunities for training, development, and advancement within the company.

The Guest Service Expert role at JW Marriott Newport Beach is a pivotal non-management position focused on enhancing the overall guest experience through attentive service and operational support. This part-time role offers a competitive hourly wage, with training and paid time off compensated at $25.35 per hour and a base pay range of $18.00 per hour. The ideal candidate will be responsible for more than just serving food; they will help create a unique and memorable experience for guests through a variety of tasks including setting tables, supporting kitchen activities, maintaining cleanliness, and replenishing supplies. Guest Service Experts are energetic and detail-oriented individuals who consistently contribute to a smooth and elegant dining experience. This position requires open availability with a preference for weekend shifts and values previous barback, restaurant, and customer service experience.

Duties include physical tasks such as standing, walking, and navigating uneven or inclined surfaces for extended periods, along with lifting and moving objects weighing less than 50 pounds. The role demands careful attention to menu details and the ability to communicate effectively and professionally with team members and guests alike. The company culture prioritizes safety, adherence to policies, and teamwork to ensure guest satisfaction and overall hotel operation excellence.

Join JW Marriott Newport Beach and become part of a global team committed to delivering "A wonderful hotel experience, always." You will have the opportunity to thrive in a supportive environment that encourages personal and professional growth, where you can fulfill your purpose and become your best self. This position offers not only a job but a chance to be part of a respected brand and international community, where employee happiness translates into exceptional guest hospitality. Candidates from diverse backgrounds are encouraged to apply, reflecting Marriott's commitment to equal opportunity and inclusion.

Job Requirements

  • high school diploma or equivalent
  • available to work flexible hours including weekends
  • open availability
  • previous barback or restaurant experience preferred
  • ability to perform physical tasks such as lifting up to 50 pounds and standing for extended periods
  • strong communication skills
  • ability to follow company procedures and standards

Job Qualifications

  • high school diploma or equivalent
  • previous experience in food and beverage or customer service preferred
  • ability to work in a fast-paced environment
  • good communication skills
  • ability to stand and walk for long periods
  • familiarity with health and safety standards

Job Duties

  • set tables and prepare dining areas
  • assist kitchen staff
  • clean work areas
  • replenish supplies
  • communicate professionally with guests and team members
  • perform physical tasks including lifting and moving items under 50 pounds
  • follow safety and quality standards

Job Criteria

Experience

Entry Level (1-2 years)


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