Seasonal Guest Services Representative

Denver Zoo Conservation Alliance (DZCA) is a premier nonprofit organization dedicated to animal care, wildlife conservation, and education. Located in Denver, Colorado, DZCA passionately supports its mission of inspiring communities to save wildlife for future generations. As a leading institution in the conservation community, DZCA is committed to excellence and integrity, driven by core actions such as safety, care, and connection, alongside core values that emphasize being welcoming, united, curious, courageous, and transformative. This commitment inspires all employees, volunteers, and supporters to contribute meaningfully to the organization’s goal of creating a lasting impact on wildlife preservation and environmental education.

DZCA operates the Denver Zoo, a place where guests from diverse backgrounds come to experience the wonder of animals and nature. The organization believes in fostering an inclusive environment for both its visitors and staff that encourages learning, respect for wildlife, and fun. Staffing seasonal roles such as the Seasonal Guest Services Representative allows DZCA to maintain high standards of guest interaction, ensuring visitors leave with memorable experiences and a deeper appreciation for conservation efforts.

The Seasonal Guest Services Representative position is an important frontline role in creating a welcoming and inclusive experience for every guest who visits the Denver Zoo. This seasonal role is budgeted through the end of May 2026, targeting the 2026 SPRING season. The representative acts as a key contact for guests, assisting with admissions, memberships, program registrations, and various other fees. They provide clear directions at exhibits to ensure guest safety and help maintain smooth daily operations by collaborating with other departments. The position requires enthusiasm for exceptional service, problem-solving abilities, and effective teamwork in a dynamic, busy environment.

Responsibilities include greeting guests with friendliness and professionalism, efficiently handling cash transactions and payments, using suggestive upselling techniques to enhance guest experience, and supporting overall guest services projects. Candidates with a passion for animals and nature, who enjoy working outdoors and interacting with diverse guests, will find this role rewarding. Flexibility, adaptability, and a willingness to multitask make this position ideal for those eager to contribute to a positive, educational setting.

DZCA offers competitive compensation at an hourly rate of $19.30, along with valuable perks for seasonal staff including a family DZCA membership, exclusive discounts on concessions and retail, sick time accrual, and a 403(b) retirement account option. Seasonal employees also have exposure to professional development within a leading conservation organization. All team members are expected to uphold the organization’s mission and values, helping to inspire awe and connection in every visitor. The role involves physical activity such as standing or walking in various weather conditions, use of uniforms and PPE, and passing background checks, ensuring safety and professionalism are maintained.

Denver Zoo Conservation Alliance is an equal opportunity employer; it encourages applications from individuals regardless of race, color, religion, sex, national origin, disability, or protected status. The employment opportunity offers a unique chance to participate in a meaningful mission while gaining valuable experience in guest services, wildlife education, and nonprofit operations. Interested candidates will enjoy an engaging work environment and the satisfaction of contributing directly to wildlife conservation and community education goals.