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Job Overview
Employment Type
Temporary
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and is rapidly expanding its footprint. As a diverse hospitality company, Sonesta operates a unique blend of full-service and focused service hotels located in major urban centers worldwide. With more than 1000 properties spanning eight countries, Sonesta is recognized for its commitment to delivering passionate and human-centered hospitality experiences. This distinguished company is known for its loyalty to guests, dedication to quality, and its promise to provide value-driven, memorable stays wherever they operate. Sonesta’s portfolio includes owned, managed, and franchised hotels, representing a broad range of hospitality... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Willingness to work mornings, evenings, weekends, and holidays
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background in the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones promptly and courteously
- Accurately process all cash and credit card transactions following established procedures
- Maintain security of cash, credit card transactions, and guest information
- Book guest reservations for individuals or groups by phone or internally, process cancellations and revisions, up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategies communicated by hotel management
- Promote teamwork and quality service through communication and coordination with other shifts and management
- Service the shoppe and the pour by ensuring guest product and service satisfaction in compliance with local alcohol laws
- Fulfill guest special requests and deliver outstanding guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other assigned duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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