Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.75 - $16.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement plan options
Diverse and Inclusive Work Environment
Job Description
Marriott International is a globally recognized hospitality company known for its commitment to delivering exceptional guest experiences across a diverse portfolio of brands. One of its premier luxury brands, W Hotels, embodies a modern and innovative approach to luxury hospitality, dedicated to igniting curiosity and expanding the worlds of its guests. W Hotels prides itself on creating unique and memorable experiences that go beyond conventional luxury standards, fostering a vibrant culture where originality, innovation, and forward-thinking are at the core of its service philosophy. This brand is part of Marriott's broader commitment to diversity and inclusion, welcoming associates from all backgrounds and cultivating a supportive and engaging work environment where every team member can thrive and bring their best selves to work.
The Guest Service Support Expert role at W Hotels is integral to ensuring seamless food and beverage operations that complement the overall guest experience. This position focuses on more than just serving food and drinks; it is about creating an atmosphere and a service experience that guests will remember long after they leave. Guest Service Support Experts take a proactive approach in supporting the operational flow by setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness and organization in food and beverage areas. Success in this role depends on a keen attention to detail, dedication to maintaining quality standards, and the ability to uphold the hotel’s professional image through proper uniform and personal conduct.
Physical stamina and strength are essential, as this job requires standing, walking, and moving around for extended periods, often over varied floor surfaces. The role also involves physical tasks such as lifting and carrying objects up to 25 pounds independently and up to 50 pounds with assistance, as well as reaching and bending in various positions. These responsibilities highlight the hands-on nature of the job and the importance of teamwork and physical fitness. Overall, becoming a Guest Service Support Expert at W Hotels means contributing to a team that values enthusiasm, a responsive attitude, and the ability to anticipate and meet guest needs while adhering to safety and company policies. This position offers an excellent entry point for individuals interested in hospitality careers, providing valuable experience in a luxury hotel environment and opportunities to grow within Marriott International’s expansive network.
The Guest Service Support Expert role at W Hotels is integral to ensuring seamless food and beverage operations that complement the overall guest experience. This position focuses on more than just serving food and drinks; it is about creating an atmosphere and a service experience that guests will remember long after they leave. Guest Service Support Experts take a proactive approach in supporting the operational flow by setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness and organization in food and beverage areas. Success in this role depends on a keen attention to detail, dedication to maintaining quality standards, and the ability to uphold the hotel’s professional image through proper uniform and personal conduct.
Physical stamina and strength are essential, as this job requires standing, walking, and moving around for extended periods, often over varied floor surfaces. The role also involves physical tasks such as lifting and carrying objects up to 25 pounds independently and up to 50 pounds with assistance, as well as reaching and bending in various positions. These responsibilities highlight the hands-on nature of the job and the importance of teamwork and physical fitness. Overall, becoming a Guest Service Support Expert at W Hotels means contributing to a team that values enthusiasm, a responsive attitude, and the ability to anticipate and meet guest needs while adhering to safety and company policies. This position offers an excellent entry point for individuals interested in hospitality careers, providing valuable experience in a luxury hotel environment and opportunities to grow within Marriott International’s expansive network.
Job Requirements
- high school diploma or G.E.D. equivalent
- ability to stand, sit, or walk for extended periods
- capability to lift and move objects weighing up to 25 pounds unassisted and up to 50 pounds with assistance
- willingness to work in a fast-paced environment
- ability to maintain professional appearance
- capacity to follow safety guidelines
- readiness to perform hands-on tasks
Job Qualifications
- high school diploma or G.E.D. equivalent
- preferred experience in food and beverage environment
- no supervisory experience required
- ability to follow company policies and procedures
- strong communication skills
- customer service orientation
Job Duties
- set tables to prepare for guests
- assist kitchen staff as needed
- clean work areas and replenish supplies
- uphold safety and quality standards
- maintain professional personal appearance and communication
- manage menu by reading and verifying information
- perform physical tasks such as lifting, carrying, and moving items
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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