Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $27.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Fanatics is a global leader in digital sports, dedicated to connecting sports fans with the ultimate digital experience across multiple domains including Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. Founded with the mission to ignite the passions of global sports fans, Fanatics offers a wide array of products and services that allow fans to buy licensed sports merchandise, collect physical and digital sports memorabilia, and engage in sports betting. The company's digital platform extends to over 100 million global sports fans, supported by an extensive partner network of around 900 sports properties ranging from professional leagues, teams, and... Show More
Job Requirements
- 2-4 years of relevant experience in a customer call center
- Bachelor’s Degree in a related field preferred
- Understanding of gaming and payment processes
- Self-motivated and analytical thinker
- Strong attention to detail
- Investigative curiosity and strong organizational skills
- Competence with Salesforce and Microsoft Office
- Ability to work flexible shifts including days, nights, and weekends
- Must pass required licensing by state gaming regulatory bodies
- In-office work at Jersey City location
Job Qualifications
- 2-4 years of relevant experience in a customer call center
- A Bachelor’s Degree in a related field will be considered an asset
- Understanding of gaming and payment processes
- Self-motivated, analytical thinker with exceptional attention to detail
- Investigative curiosity with strong organizational skills
- Competence with Salesforce & Microsoft Office product suite
- Intermediate Excel skills are preferred but not required
- Ability to work days, nights, and weekends
- Must be able to pass required licensing mandated by various state racing and gaming regulatory bodies
Job Duties
- Act as the front line of Fanatics by communicating directly with customers through emails, chats, and phone calls
- Help share customer insights and trends to all areas of the business including product, marketing, and operations
- Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer
- Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments
- Assist management and internal teams with ad hoc requests and escalations
- Recognize possible suspicious, fraudulent or AML activity and partner with the Fraud team to resolve
- Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve
- Stay up to date on latest industry trends and internal policies and procedures to make sure customers are getting consistent top tier support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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