
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.25 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career Development
Equal opportunity employer
Job Description
Lowe's is a leading home improvement retailer, widely recognized for offering a comprehensive selection of products and services designed to help customers improve their homes and lifestyles. Established as a trusted name, Lowe's operates a vast network of stores across the United States and Canada, providing everything from tools and appliances to building materials and décor. The company prides itself on delivering exceptional customer service, innovative product solutions, and a commitment to community involvement. Lowe's values diversity, inclusion, and equal opportunity employment. They focus on creating a welcoming and supportive environment for both customers and employees, and offer a wide range of benefits to their team members. This opportunity is tailored for individuals seeking to start or advance their career in retail, particularly in the home improvement sector, with the added benefit of a structured training environment and career growth potential.
The role at Lowe's centers around delivering outstanding customer service through the proactive execution of the company's customer service policies and programs. The position requires the employee to engage actively with customers by identifying their needs, assisting with product selection, demonstrating merchandise, and facilitating purchases by carrying or loading items when necessary. The role emphasizes a hands-on approach to helping customers navigate projects, ensuring that associates are knowledgeable about stock, merchandise features, warranties, and Lowe's special programs. Additionally, the employee will undertake operational tasks such as writing customer contracts and invoices within the Tool Rental Department, cross-training in multiple store departments to foster a well-rounded skillset, and maintaining a clean, organized, and safe workspace.
Security and safety are integral components of the job, with responsibilities including the detection and reporting of shoplifting or security risks, adherence to safety protocols concerning equipment use and workplace organization, and participation in daily safety reviews. The role involves operating various store equipment relevant to specific departments, such as telephones, paging systems, paint mixers, saws, tool rentals, and more, ensuring smooth store operations. This position offers a great entry point for those with limited retail experience or technology use, as Lowe’s provides training designed to build competence in retail technology including smartphones and tablets.
This opportunity is ideal for individuals eager to provide excellent customer service, develop technical skills, and contribute to a team-focused retail environment. As an equal opportunity employer, Lowe’s supports diversity in all forms and does not discriminate in its hiring or employment practices. Starting pay rates may vary depending on role, location, and experience. Employment at Lowe's offers a structured yet dynamic work environment with opportunities for career progression and personal development within one of the largest home improvement retailers in North America.
The role at Lowe's centers around delivering outstanding customer service through the proactive execution of the company's customer service policies and programs. The position requires the employee to engage actively with customers by identifying their needs, assisting with product selection, demonstrating merchandise, and facilitating purchases by carrying or loading items when necessary. The role emphasizes a hands-on approach to helping customers navigate projects, ensuring that associates are knowledgeable about stock, merchandise features, warranties, and Lowe's special programs. Additionally, the employee will undertake operational tasks such as writing customer contracts and invoices within the Tool Rental Department, cross-training in multiple store departments to foster a well-rounded skillset, and maintaining a clean, organized, and safe workspace.
Security and safety are integral components of the job, with responsibilities including the detection and reporting of shoplifting or security risks, adherence to safety protocols concerning equipment use and workplace organization, and participation in daily safety reviews. The role involves operating various store equipment relevant to specific departments, such as telephones, paging systems, paint mixers, saws, tool rentals, and more, ensuring smooth store operations. This position offers a great entry point for those with limited retail experience or technology use, as Lowe’s provides training designed to build competence in retail technology including smartphones and tablets.
This opportunity is ideal for individuals eager to provide excellent customer service, develop technical skills, and contribute to a team-focused retail environment. As an equal opportunity employer, Lowe’s supports diversity in all forms and does not discriminate in its hiring or employment practices. Starting pay rates may vary depending on role, location, and experience. Employment at Lowe's offers a structured yet dynamic work environment with opportunities for career progression and personal development within one of the largest home improvement retailers in North America.
Job Requirements
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smartphones and tablets
- less than 1 year retail experience involving product identification and sales, warranty explanation, customer assistance, relationship building, issue resolution, zone recovery, and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smartphones and tablets
- less than 1 year retail experience involving product identification and sales, warranty explanation, customer assistance, relationship building, issue resolution, zone recovery, and housekeeping
- ability to obtain sales related licensure or registration as required by law
Job Duties
- Provides SMART customer service at all times through execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds promptly to customer and associate questions by guiding them through store areas and project needs
- demonstrates sincere appreciation to customers
- communicates stock, special order merchandise, benefits, applications, and warranty information related to Lowe's programs
- writes customer contracts and invoices for equipment rental and tool repairs in the Tool Rental Department
- cross-functionally trains in other store areas to enhance customer service
- detects signs of shoplifting, theft, and other security risks and reports to management or Asset Protection
- ensures compliance with housekeeping standards and programs to maintain store cleanliness and organization
- maintains a safe and secure work environment including conducting safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to safety protocols involving equipment and store operations
- operates store equipment relevant to specific roles and departments such as phones, paging systems, paint mixers, saws, balers, and tool rentals
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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