
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $17.30
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
health savings accounts
401(k) retirement plan
Employee assistance program
education support programs
Business Travel Accident insurance
maternity and parental leave
Adoption assistance
employee discount
Job Description
Lowe's is one of the largest home improvement retail companies in North America, offering a comprehensive selection of products ranging from building materials to appliances and tools for home renovation and repair. With a numerous network of physical stores and an ever-growing online presence, Lowe's serves millions of customers annually by providing quality merchandise, expert advice, and exceptional customer service. The company is committed to creating a supportive work environment that values diversity, inclusiveness, and growth opportunities for associates at all levels.
The Customer Service role at Lowe's is essential in delivering a superior shopping experience to every customer who walks through the door. This position focuses on actively engaging with customers to understand their needs, helping them find and select products, and providing product demonstrations and consultations. The role requires a high level of interpersonal skills, a thorough knowledge of product features and warranties, and the ability to communicate clearly and effectively. Associates in this position also handle administrative tasks such as writing customer contracts and invoices, especially in the Tool Rental Department, and operating various store equipment.
In addition to customer interaction, the role involves maintaining the store's safety and cleanliness standards, adhering to safety protocols to ensure a secure shopping environment for both customers and employees. Associates are trained to recognize signs of shoplifting and other security risks and to report these issues promptly. The position offers opportunities for cross-functional training, allowing associates to gain experience in different areas of the store and expand their skill sets.
This is a part-time or full-time hourly position with a pay range from $16.00 to $17.30 per hour, depending on factors such as location, education, training, and experience. Lowe's is dedicated to providing robust benefits that include health, dental, and vision insurance, paid time off, retirement plans, and several educational and wellness programs. The company also upholds equal employment opportunities, promoting an inclusive workforce where every associate is respected and valued.
Overall, this role is ideal for individuals seeking to grow their careers in retail with a leader in home improvement, offering excellent benefits, a supportive team environment, and the chance to develop skills relevant to customer service and retail operations. The position demands dedication to excellent customer interactions and safety compliance, making it a rewarding experience for motivated and customer-focused candidates.
The Customer Service role at Lowe's is essential in delivering a superior shopping experience to every customer who walks through the door. This position focuses on actively engaging with customers to understand their needs, helping them find and select products, and providing product demonstrations and consultations. The role requires a high level of interpersonal skills, a thorough knowledge of product features and warranties, and the ability to communicate clearly and effectively. Associates in this position also handle administrative tasks such as writing customer contracts and invoices, especially in the Tool Rental Department, and operating various store equipment.
In addition to customer interaction, the role involves maintaining the store's safety and cleanliness standards, adhering to safety protocols to ensure a secure shopping environment for both customers and employees. Associates are trained to recognize signs of shoplifting and other security risks and to report these issues promptly. The position offers opportunities for cross-functional training, allowing associates to gain experience in different areas of the store and expand their skill sets.
This is a part-time or full-time hourly position with a pay range from $16.00 to $17.30 per hour, depending on factors such as location, education, training, and experience. Lowe's is dedicated to providing robust benefits that include health, dental, and vision insurance, paid time off, retirement plans, and several educational and wellness programs. The company also upholds equal employment opportunities, promoting an inclusive workforce where every associate is respected and valued.
Overall, this role is ideal for individuals seeking to grow their careers in retail with a leader in home improvement, offering excellent benefits, a supportive team environment, and the chance to develop skills relevant to customer service and retail operations. The position demands dedication to excellent customer interactions and safety compliance, making it a rewarding experience for motivated and customer-focused candidates.
Job Requirements
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smart phones and tablets
- less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology such as smart phones and tablets
- less than 1 year retail experience performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
- writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- cross-functionally trains in other areas of the store to help deliver the best customer service
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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